IT Field Engineer - Birmingham

1. 2nd Line Support: Serve as the go-to problem-solver and hero of the Service Desk, providing exceptional support to our client. Take ownership of technical issues, investigate root causes, and deliver timely resolutions.

2. Technical Expertise: Utilize your in-depth knowledge of IT systems, hardware, and software to troubleshoot complex issues escalated from 1st line support. Resolve problems related to networks, servers, applications, and peripherals.

3. Relationship Building: Forge strong partnerships with key stakeholders, including the client's IT team, to ensure seamless communication, collaborative problem-solving, and efficient incident resolution. Become the trusted advisor for all technical matters.

4. Documentation and Reporting: Maintain accurate records of incidents, solutions, and best practices. Prepare regular reports highlighting trends, recurring issues, and recommendations for process improvements.

5. Continuous Improvement: Stay updated with the latest technologies, trends, and industry best practices. Proactively identify opportunities to enhance service delivery, streamline processes, and optimize the client's IT environment.

T-Tech is one of the fastest growing IT Consultancy, Support and Cloud Service providers in the UK, serving SMEs in the Accountancy and Professional Services sector. Our customers demand and deserve great proactive service and responsive support. We understand how important it is to optimise day-to-day operations and we help our customers embrace innovation and drive growth. We do that by showing them how to cut risk, improve productivity and leverage IT to gain competitive advantage. At T-Tech, we’re about keeping UK business up and running, resolving problems quickly, providing personal attention and providing our customers with reliable IT support when they need it.