IT/Facilities Assistant
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Key skills for this role
About the Role
Gibson Dunn is looking for an IT/Facilities Assistant to support the Abu Dhabi office with technology, facilities, and office services. Responsibilities include AV and video conferencing support, hardware troubleshooting, IT asset management, facilities inspections, office security coordination, and reprographics.
Key Skills for This Role
Responsibilities
- Own AV and video conferencing setup, testing, maintenance, and live meeting support (Teams/Zoom/Webex)
- Perform AV equipment upkeep including firmware updates, calibration, and preventative checks
- Respond to conference room attendee technology requests and troubleshoot problems
- Inventory conference room equipment and technology supplies
- Perform basic hardware troubleshooting of laptops, printers, and mobile devices
- Manage IT asset inventory and hardware lifecycle tracking
- Perform machine imaging, software installations, and updates
- Log and track support requests via helpdesk/ticketing system
- Coordinate IT vendor for repairs, warranties, and maintenance
- Ensure office premises are kept in pristine condition through daily inspection tours
- Coordinate office security including access control, visitor management, and CCTV liaison
- Assist with meeting setup, catering, and reprographics services
Requirements
- Ability to use or learn software to schedule meetings and records management software
- Experience working with Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Exceptional customer service skills
- Good attention to detail and organizational skills
- Physically able to lift and handle boxes
- Ability to conduct data entry with accuracy and attention to detail
Full Job Posting
Summary
- Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Gibson Dunn is looking for an IT/Facilities Assistant to join our Abu Dhabi office and provide support with Technology, Facilities and Office Services.
IT/AV Responsibilities
- AV and video conferencing ownership — setup, testing, maintenance, and live meeting support (Teams/Zoom/Webex, room systems, wireless presentation tools)
- AV equipment upkeep: firmware updates, calibration, and preventative checks.
- Respond to conference room attendee technology requests and needs and troubleshoots problems utilizing standard troubleshooting tools.
- Inventory conference room equipment and technology supplies, such as chargers, AC adapters, batteries and clickers, and orders supplies as needed.
- Basic hardware troubleshooting of laptop, printers, and mobile devices.
- IT asset inventory and hardware lifecycle tracking.
- Machine imaging, software installations, and updates to Firm standards.
- Logging and tracking support requests via the Firm's helpdesk/ticketing system.
- Escalation of complex issues to appropriate specialists within the Firm
- IT vendor coordination for repairs, warranties, and maintenance
Facilities
- Ensuring office premises is kept in pristine condition.
- Performing daily inspection tours of entire premises and equipment.
- Monitoring lighting systems and equipment to ensure they are operational and adhere to safety guidelines.
- Office security coordination: access control, visitor management, CCTV liaison.
- Acting as a liaison with Building Management, ensuring that all premise inspections, repairs and cleaning services are carried out as expected.
- Setting up of tables and chairs as required for meeting requests. Assisting with internal desk moves.
Office Services & Catering
- Managing conference room reservations utilizing the Firm’s conference room software, to schedule and set up conference rooms for meetings and/or special events, and ordering catering.
- Assist with all meeting requests, including the set up, clean up, and support of meetings and events and handle all catering requests.
- Checking inventory and ordering of office supplies.
Reprographics
- Copying, binding and cutting.
- Batch printing emails and their attachments.
- Scanning documents using eCopy.
- Quality control of documents.
Qualifications
- Ability to use or learn to use software to schedule meetings.
- Ability to use or learn to use records management software or similar.
- Experience working with Microsoft Office (Word, Excel, PowerPoint, Outlook).
Experience
- Exceptional customer service skills
- Good attention to detail
- Good organisational skills
- Physically able to lift and handle boxes
- Ability to conduct data entry with accuracy and attention to detail.
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