IT Cybersecurity

Role Overview

IT Support Responsibilities

• Provide first- and second-level technical support to employees and restaurant branches.
• Troubleshoot hardware, software, network, system, and connectivity issues.
• Install, configure, maintain, and monitor computers, POS devices, printers, CCTV systems, and other IT equipment.
• Monitor network performance and ensure stable connectivity across branches and head office.
• Support user accounts, access permissions, email accounts, and IT systems.

Cybersecurity Responsibilities

• Monitor cybersecurity alerts and identify potential security threats or vulnerabilities.
• Assist in implementing and maintaining cybersecurity policies, procedures, and controls.
• Maintain antivirus, endpoint protection, security patches, and software updates.
• Monitor unauthorized access, suspicious activities, and potential security incidents.
• Support data backup and recovery procedures and protect critical systems.

Records and Coordination

• Maintain accurate records of IT assets, incidents, configurations, and user access.
• Coordinate with external IT vendors and service providers when required.
• Log, track, resolve, and escalate IT issues when necessary.
• Conduct regular checks of IT equipment and systems across restaurant branches.
• Provide technical guidance and basic cybersecurity awareness to employees.
• Prepare reports on IT support activities, incidents, system issues, and cybersecurity concerns.

Education and Experience

• Bachelor’s degree or diploma in Information Technology, Computer Science, Cybersecurity, or a related field.
• 2–4 years of relevant experience in IT support, cybersecurity, network support, or a similar role.
• Experience supporting multiple locations or branches is preferred.
• Experience in a restaurant, retail, hospitality, or multi-branch environment is preferred.

Technical Skills

• Good knowledge of hardware, software, operating systems, and networking.
• Basic to intermediate knowledge of cybersecurity concepts, endpoint security, access control, and threat monitoring.
• Knowledge of Microsoft 365, Windows, networking, CCTV, POS systems, and IT infrastructure.

Additional Qualifications

• Strong problem-solving and analytical skills.
• Good communication and customer service skills.
• Ability to prioritize and manage multiple technical issues simultaneously.
• Ability to work flexible hours and provide support when required.

Workplace

• The role supports the Riyadh head office and restaurant branches; a specific onsite, hybrid, or remote policy is not stated.