successfactors
IT Customer Support Specialist
Babcock
Truro, GBR
Full-time
Mid
Onsite
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IT Customer Support Specialist
Truro, GB, TR12 7RH
Keep Military Flying Training Connected. Support the Technology Behind Tomorrow’s Defence Capability.
At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as an IT Customer Support Specialist at RNAS Culdrose, Helston, Cornwall.
The role
As an IT Customer Support Specialist, you’ll provide the day-to-day interface between customers, operational stakeholders, and Babcock's internal IT teams. Working within a dynamic defence environment, you'll support the delivery and maintenance of IT services, hardware, audio-visual equipment, telecommunications, and training systems that are essential to military flying training. This role offers a unique blend of technical support, customer engagement, and operational responsibility.
Day-to-day, you’ll have an exciting opportunity to join a team supporting the UK Military Flying Training System, where technology plays a vital role in preparing military personnel for the challenges of tomorrow. You'll be at the heart of delivering exceptional IT support, ensuring training environments remain operational, connected, and effective. Every day, your work will help enable critical defence training while giving you the opportunity to develop your technical expertise, build strong stakeholder relationships, and grow your career within a global engineering and technology organisation.
Supporting users with IT incidents and service requests, delivering an excellent customer experience.
Acting as the escalation point for local operational IT issues and flying training events.
Managing and maintaining IT hardware, software, telecommunications and audio-visual equipment across the site.
Providing IT inductions for new starters, including preparing and deploying hardware and user accounts.
Configuring and supporting training environments, including classroom technology and equipment deployments.
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