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IT, Customer Solutions Analyst

Day & Ross
Brampton, CAN
Full Time
Mid
Field
4 days ago
Business AnalysisSalesforceProcess MappingRequirements GatheringTest Script CreationEDI/API/Informatica
Free

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Business AnalysisSalesforceProcess Mapping
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Overview

  • The Solutions Analyst – Customer Solutions will support implementation of process and technology changes with key partners.
  • Incumbent must understand best practices and technology to improve communication with key partners.

How You’ll Help

  • Collaborates with Business Solutions Specialist and business users to determine project requirements.
  • Articulates voice of customer and partner to provide progressive solutions.
  • Participates in interviews to capture requirements via workshops, questionnaires, site visits, etc.
  • Works with customers, sales leaders, customer care, and external partners to document requirements.
  • Supports recommended solutions to drive efficiencies in partner relations.
  • Translates business requirements to technical requirements using analysis and modeling tools.
  • Creates process models, specifications, diagrams, and charts for developers and project team.
  • Supports creation of test scripts, test plans, and test scenarios.
  • Leads QA of solutions to ensure features and functions are enabled and optimized.
  • Supports development of training materials and go live activities.
  • Provides ongoing support to Super User Network and Application Management Support.

Your Skills & Experience

  • Completion or enrolled in Business Analysis certification.
  • College diploma or university degree in business administration, finance, or information systems.
  • ITIL certification recommended.
  • Experience with Salesforce is an asset.
  • Experience with customer facing technologies (EDI/API/Informatica) is required.
  • Experience with call centre procedures and technologies is required.
  • 2 years experience, preferably in transportation/logistics industry is an asset.
  • Proven experience with process and technical requirements analysis.
  • Strong interpersonal skills and ability to ask insightful questions.
  • Great listening skills to translate functional requirements into technical specifications.
  • Ability to impact and influence stakeholders.
  • Documentation skills including requirements documents, reports, specifications, plans, and analysis.

About Day & Ross

  • Day & Ross is one of the largest transportation and logistics providers in North America.
  • Offers diversified portfolio including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.
  • Recognized as one of Canada’s Best Managed Companies and a Top Company for Women to Work for in Transportation.

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