IT Compliance Associate

Role Overview

Six-Month Deliverables

• Create a prioritized inventory of IT systems, processes, procedures, and existing documentation.
• Produce approved SOPs in the company-controlled knowledge base with named owners and review dates.
• Provide validation evidence that priority documentation can be followed without undocumented assistance.
• Complete registers of documentation gaps, continuity risks, control issues, owners, actions, and status.
• Prepare a handover package covering standards, ownership, review requirements, outstanding actions, and next steps.

IT Compliance and Documentation

• Map and prioritize critical IT systems, processes, procedures, and existing documentation.
• Develop SOPs, runbooks, process maps, and supporting technical documentation.
• Apply standards for ownership, version control, review cycles, approvals, and change history.
• Maintain a central knowledge base and keep documentation current throughout the engagement.

Technical Validation and Assurance

• Build sufficient system knowledge to understand and validate documented procedures through practical use.
• Test draft SOPs and runbooks to confirm that they are complete, accurate, and workable.
• Identify missing steps, assumptions, dependencies, access requirements, and undocumented critical knowledge.
• Troubleshoot technical issues to distinguish documentation gaps from underlying system issues.

Governance, Risk, and Controls

• Identify concentration of critical knowledge, access, or decision-making and recommend mitigation.
• Document access, security, change, escalation, recovery, and other control procedures.
• Highlight ownership issues, control weaknesses, undocumented dependencies, and governance gaps.
• Facilitate process and business-unit walkthroughs to validate policy alignment and identify control gaps.

Process Improvement and Delivery

• Standardize recurring IT workflows and documentation formats where appropriate.
• Recommend improvements for inefficient manual steps, unclear hand-offs, and recurring friction.
• Deliver an agreed six-month work plan with priorities, milestones, dependencies, and acceptance criteria.
• Provide progress updates and coordinate technical input, validation, sign-off, and handover with IT and process owners.

Required Qualifications and Experience

• At least 4 years of experience in IT governance, IT operations, systems administration, technical documentation, IT controls, or a related role.
• Experience developing and maintaining SOPs, runbooks, process maps, knowledge bases, or technical procedures from firsthand process understanding.
• Working knowledge of networking, endpoint management, identity and access management, and business productivity platforms.
• Ability to operate technical systems, validate documentation, identify gaps, and engage with technical stakeholders.
• Experience delivering defined projects or work streams to milestones while coordinating multiple stakeholders.

Nice-to-Have Qualifications

• IT governance, audit, or service-management certification such as ITIL, COBIT, ISO 27001, CompTIA, Microsoft, Google, CISA, or similar.
• Experience administering documentation systems or technical knowledge bases using Notion, Confluence, SharePoint, or similar.
• Exposure to regulated environments where documentation quality, evidence, and control effectiveness are important.
• Project coordination or project-management experience in consulting, contract, multi-entity, international, or fast-scaling environments.

Benefits and Company Information

• The company describes a collaborative, close-knit scale-up environment with ownership, accountability, and long-term growth.
• Benefits include premium medical insurance, performance-based bonuses, corporate benefits, team-building activities, and visa sponsorship.
• The group operates across six countries and provides technology, operational, and consulting solutions.