IT & Cloud Support Analyst I at Chameleon Integrated Services — St. Louis, USA | Base Career

Full Job Posting

Competitive Employee Health Insurance options including dental
100% company paid vision plan
401K plan with generous company match and no vesting period
100% company paid life insurance
100% company paid long and short-term disability insurance
Training allowance
PTO and more
Own the support queue as first point of contact: new account provisioning, external account requests, access changes, login, MFA, and authentication troubleshooting
Run daily smoke tests, monitor internal channels or dashboards, and escalate incidents
Create and update technology documentation for customers
Work with our dev team to integrate into their development cycle as a product tester
Monitor our cloud infrastructure to triage and remediate issues as they surface
Proactively suggest and implement improvements to the environments
Coordinate across many different teams to champion and drive outcomes
2 years of experience on a help desk, or as a sysadmin, or DevOps engineer
An Associate's or Bachelor's degree in a related field
Familiarity with ticketing systems (Jira Service Management), cloud infrastructure, and interpreting dashboards and logs
Ability to be onsite 5 days per week, and work either a morning (6a-2p) or afternoon shift (2p-10p)
U.S. citizenship and an active security clearance, or willingness and eligibility to obtain one
Experience working within cleared facilities

IT & Cloud Support Analyst I