IT Client Services Analyst

• Bachelor's Degree in Computer Science, Information Systems, or a related field, or equivalent education of 4 years

• Five years' related experience including: Two years in a medium to large scale complex IT environment Experience working at an IT support call centre or service desk environment
• Two years in a medium to large scale complex IT environment
• Experience working at an IT support call centre or service desk environment

SKILLS, KNOWLEDGE OR ABILITIES RELATED TO THE JOB

• Information Technology Infrastructure Library (ITIL) certificate
• Strong interpersonal and effective communication skills
• Ability to interact courteously, tactfully, and empathetically with TRU internal and external clients, especially in difficult situations
• Ability to work independently as well as part of a team
• Strong critical-thinking, problem-solving and decision-making skills
• Demonstrates strong project management skills by effectively planning, organizing, and prioritizing tasks, meeting deadlines, and maintaining attention to detail
• Knowledge with software consoles, deployment tools, system management software, policy management utilities, system preparation tools, end-user computing, cloud services, remote connection technologies, application packaging and virtualization, and system imaging
• Knowledge of MS Windows, Windows Server, Mac OS X, Linux, Android, VMWare, networking, computer hardware and peripherals, and other learning and teaching technologies
• Proficiency in developing and modifying scripting languages
• Ability to deliver effective support to faculty and staff and ensure student success using learning technologies
• Knowledge in cybersecurity: threat analysis, incident response, and vulnerability assessment
• Knowledge of media services devices and control platforms
• Ability to stay up to date with technical knowledge in fast-paced environments

• Sitting at desk and computer for long periods of time
• Travel by foot to office, lab or classrooms in various campus locations in all weather conditions
• Exposure to unclean conditions in client areas, e.g. under desks, keyboards, dust within computers
• High-pressure environment in times of security breaches (responding swiftly to incidents and making prompt recommendations)
• Working in dusty conditions while working on installation and expansion of voice and data networks
• Working on ladders
• Ability to lift weights exceeding 20 kg

Applications will be reviewed commencing the “closing date for internal CUPE applicants” and may continue until the position is filled.

Internal CUPE applicants must submit their application by 4pm on the “closing date for internal CUPE applicants” for their Seniority to be recognized.

Applications received after the "closing date for internal CUPE applicants" will be considered alongside external applicants.

The Hours of work are subject to change depending upon departmental requirements

The salary for the above position is determined by the Collective Agreement with the Canadian Union of Public Employees, Local 4879, as it presently exists.

rate

NOTE: To learn more about Thompson Rivers University or living in Kamloops or Williams Lake please visit our Careers website.

External Candidates invited to interview will be required to bring a copy of their transcripts to the interview.