IT Business Analyst

Use SQL and other appropriate tools to investigate data, validate results, and support business analysis.

Review and manage application support issues, working with users, technical resources, development teams, and vendors to identify and resolve problems.

Investigate recurring issues and work with technical teams to determine root causes and appropriate solutions.

Support enhancements and known-issue resolution based on business and system needs.

Provide ongoing support for applications following implementations and system changes.

Assist with end-user support, training, and supporting documentation as needed.

Identify opportunities to improve business processes, system functionality, efficiency, and effectiveness.

Recommend enhancements, automation, or technology solutions that support business goals.

Use information gathered through project and production support activities to identify opportunities for future improvements.

Build effective working relationships with business stakeholders, IT teams, vendors, and other project partners.

Communicate technical concepts and project information clearly to audiences with varying levels of technical knowledge.

Facilitate discussions necessary to clarify requirements, resolve issues, and maintain alignment between business and IT.

Maintain awareness of industry best practices, technology trends, and emerging solutions.

Contribute to team knowledge through accurate process, system, and support documentation.

Develop and execute testing activities as appropriate.

Create or contribute to test plans, test cases, test scripts, and testing documentation.

Coordinate with business users and technical teams to validate that solutions meet defined requirements.

Track testing results and defects and work with appropriate teams to ensure issues are resolved.

Facilitate demonstrations of new functionality, systems, or processes for business stakeholders and end users.

Support system implementations and transitions into production.

Assist with post-implementation activities to ensure solutions are functioning as expected and business needs are being met.

Bachelor’s degree in Information Technology, Management Information Systems (MIS), Computer Science, Business, or a related field, or equivalent experience.

5+ years of related business analysis, systems analysis, or IT experience.

Experience supporting software development and/or application implementation projects.

Experience gathering, documenting, and analyzing business requirements.

Experience creating and documenting business processes and workflows.

Experience with software development life cycle methodologies, including Agile and/or Waterfall.

Experience creating and executing test cases and supporting User Acceptance Testing.

Experience writing SQL queries and working with business or system data.

Retail IT experience is preferred.

Strong analytical, problem-solving, and critical-thinking skills.

Strong requirements gathering and documentation capabilities.

Ability to understand technical concepts and communicate them in clear, business-friendly language.

Strong written and verbal communication skills.

Strong listening and facilitation skills.

Ability to build effective relationships across business and technical teams.

Strong organizational skills with the ability to manage competing priorities and deadlines.

Excellent attention to detail with a focus on accurate and timely results.

Ability to work independently while contributing effectively to a team.

Demonstrated willingness to learn new technologies, systems, processes, and business practices.