IT Assistant
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Key skills for this role
About the Role
ACCIONA seeks a proactive and customer-focused IT Assistant to provide first-level IT support, troubleshoot hardware and software issues, and ensure smooth day-to-day IT operations.
Key Skills for This Role
Responsibilities
- Provide first line technical support for desktops, laptops, printers, and peripherals
- Install, configure, and troubleshoot Windows 10/11 and Microsoft 365 applications
- Support user account management, password resets, and basic Active Directory administration
- Troubleshoot network connectivity, VPN, Wi Fi, and email related issues
- Install and update software, antivirus, and business applications
- Respond to and resolve IT support tickets within agreed service levels
- Assist with user onboarding and offboarding, including device setup and account provisioning
- Maintain IT asset inventory and documentation
- Escalate complex technical issues to senior IT staff when required
Requirements
- Diploma or Bachelor's degree in Information Technology, Computer Science, or related field
- 1–3 years of experience in IT Helpdesk, Desktop Support, or similar role
- Good knowledge of Windows 10/11, Microsoft 365, and basic Active Directory
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, LAN/Wi Fi)
- Experience with IT ticketing systems (ServiceNow or similar) is an advantage
- Strong troubleshooting, communication, and customer service skills
- Microsoft, CompTIA A+, or related certifications are a plus
Full Job Posting
Role Overview
- We are looking for a proactive and customer focused IT Assistant to join our team. The ideal candidate will provide first level IT support, troubleshoot hardware and software issues, and ensure smooth day to day IT operations across the organization.
Key Responsibilities
- Provide first line technical support for desktops, laptops, printers, and peripherals.
- Install, configure, and troubleshoot Windows 10/11 and Microsoft 365 applications.
- Support user account management, password resets, and basic Active Directory administration.
- Troubleshoot network connectivity, VPN, Wi Fi, and email related issues.
- Install and update software, antivirus, and business applications.
- Respond to and resolve IT support tickets within agreed service levels.
- Assist with user onboarding and offboarding, including device setup and account provisioning.
- Maintain IT asset inventory and documentation.
- Escalate complex technical issues to senior IT staff when required.
Requirements
- Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
- 1–3 years of experience in IT Helpdesk, Desktop Support, or a similar role.
- Good knowledge of Windows 10/11, Microsoft 365, and basic Active Directory.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, LAN/Wi Fi).
- Experience with IT ticketing systems (ServiceNow or similar) is an advantage.
- Strong troubleshooting, communication, and customer service skills.
- Microsoft, CompTIA A+, or related certifications are a plus.
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