IT Analyst Technical Infrastructure

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Deliverables

What you will have

Skill Descriptors

• Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges. Level Working Knowledge: • Provides effective technical solutions to routine functional challenges via sound technical competence, effectively examining implications of events and issues. • Effectively performs the technical job aspects, continuously building knowledge and keeping up-to-date on technical and procedural job components. • Applies technical operating and project standards based on achieving excellence in delivered products, technologies and services. • Applies current procedures and technologies to help resolve technical issues in one's general area of technical competence. • Helps others solve technical or procedural problems or issues. Technology Advising: Knowledge of effective advisory methods and ability to provide valued information and advice to clients regarding products, technologies, services and solutions for a specific technology domain. Level Basic Understanding: • Provides information regarding application of a specific technology within one's own organization. • Describes the roles, responsibilities and key competencies of a technical advisor. • Pursues continual learning to broaden technology area knowledge, skills and application as well as general business knowledge. • Explains a specific technology and its application in detail. Hardware Infrastructure: Knowledge of computer architecture and systems programming; ability to design, build and integrate IT hardware into multi-platforms for the organization. Level Basic Understanding: • Describes the advantages and disadvantages found in commonly used hardware products. • Identifies the main components of IT hardware. • Lists the main hardware vendors and products within the market place. • Cites examples of effective hardware usage within the organization. Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project. Level Basic Understanding: • Cites examples of functional and non-functional requirements. • Describes basic concepts and major activities associated with requirements analysis. • Explains the life cycle context and scope of requirements analysis. • Explains the structure and components of effective requirements analysis documents. System Testing: Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle. Level Working Knowledge: • Supports the project leader in developing and executing system test plans. • Evaluates system documentation and user manuals for usability, accuracy and completeness. • Executes test cases, analyzes test results and reports on findings regularly. • Tests system components for compliance with functional requirements. • Participates in the testing of a system's ability to recover from hardware or software failures. Systems Software Infrastructure: Knowledge of computer architecture and system software interaction; ability to design and build a fundamental architecture of operating systems, database management systems, communications protocols, compilers and other development tools. Level Basic Understanding: • Discusses the inter-relationship between software, hardware and telecommunications. • Lists major software components and problems with the current software environment. • Describes architectural principles, blueprints and standards. • Identifies key aspects of the organization's software infrastructure. Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation. Level Basic Understanding: • Describes problem identification, reporting and escalation procedures. • Explains the underlying concept of using a systematic approach to solve technical problems. • Identifies available resources and support systems for troubleshooting. • Describes common hardware, software and communication problems; finds ways to resolve issues . Technical Writing/Documentation: Knowledge of technical writing; ability to write technical documents such as manuals, reports, guidelines or documents on standards, processes and applications. Level Working Knowledge: • Implements technical documentation standards, guidelines and best practices. • Prepares written text and layout of materials according to required outlines and specifications. • Completes and maintains technical reference documents. • Uses the major features, functions and facilities of an automated documentation tool. • Coordinates and constantly updates system operations, installations, service manuals, and help documents.

What you will get

Holistic Development

Health and Wellness

Financial Wellness

Additional Information

Posting Dates