greenhouse
IT Analyst
Hunter Douglas
Richardson, USA
Full-time
Senior · 5+ years experience
Hybrid
USD 80000-90000 yearly / year
Discovered 1 weeks ago
ERPCRMExcelSQLBIPIC
Free
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ERPCRMExcel
Role Overview
Support and optimize business systems and processes. This role bridges the gap between Operations and IT by working closely with internal teams to understand business needs, configure systems, troubleshoot issues, and ensure technology solutions effectively support day-to-day operations.
Key Skills for This Role
ERPCRMExcelSQLBIPIC
Full Job Posting
Position Overview
Support and optimize business systems and processes. This role bridges the gap between Operations and IT by working closely with internal teams to understand business needs, configure systems, troubleshoot issues, and ensure technology solutions effectively support day-to-day operations.
What you'll do
• Serve as the primary liaison between business users and IT for system-related needs • Provide day-to-day support for core business applications (ERP, CRM, or manufacturing systems) • Analyze business processes and recommend system improvements or efficiencies • Configure and maintain system settings, workflows, and user access. • Troubleshoot system issues and coordinate with technical teams or vendors when needed • Assist with system implementations, upgrades, and testing (UAT) • Develop and maintain documentation, including process flows and user guides. • Train end users on system functionality and best practices. • Support data integrity by monitoring, auditing, and correcting system data as needed.
Other requirements
- Experience in manufacturing environments (especially indoor/outdoor products or custom fabrication) • Familiarity with reporting tools and basic data analysis (Excel, SQL, or BI tools) • Experience supporting system integrations or working with vendors • Train end users on system functionality and best practices • Strong organizational and time-management skills.
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