Investor Relations Trainee
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Key skills for this role
About the Role
Tameed is seeking an Investor Relations Trainee to build client trust and improve customer experience. The role involves handling inquiries, resolving complaints, and preparing reports.
Key Skills for This Role
Responsibilities
- Build and maintain client trust by delivering excellent customer service
- Respond to inquiries and handle complaints via phone, email, and live chat
- Update customer information in the system
- Prepare relevant reports and share with higher management
Requirements
- Bachelor's degree in Finance, Business, or Administration
- Fresh graduate
Full Job Posting
Job Description
- Build and maintain client trust by delivering excellent customer service and providing accurate and transparent information at all times.
- Improve the overall customer experience by continuously learning about challenges and finding the best possible ways towards growth.
Responsibilities
- Responding to inquiries and handling complaints by providing appropriate solutions via phone, email, live chat.
- Listening to customer concerns patiently, resolving issues efficiently and professionally and escalating problems to the appropriate departments when necessary.
- Updating customer information in the system.
- Preparing relevant reports and sharing it with higher management.
Qualifications
- Bachelor's in Finance, business and administration.
- Fresh Graduate.
Additional Details
- Work Area: Riyadh
- Trainee period: 6 Months
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