Inventory Manager

Establish, document, train, and audit standard work for receiving, put-away, picking, staging, material returns processing, shipping, and inventory adjustments.

Ensure supplier deliveries and kits are verified for quantity, identity, and condition, with discrepancies contained, documented, and escalated promptly.

Actively participate in the Inventory Impairment Review Board; ensure disposition decisions are documented, completed in SAP, and physically executed.

Coordinate with Customer Service, Field Service, Procurement, Quality, and Logistics to resolve shortages, supersessions, documentation issues, quality concerns, and delivery exceptions; investigate recurring receiving, picking, returns, shipping, or material-shortage issues; lead or support corrective actions and verify required updates are applied to inventory and procedures.

Maintain safe, clean, and organized warehouse and production-support areas using 5S and visual management; ensure compliance with forklift, overhead-crane, material-handling, and storage requirements.

Lead the Spare Parts Distribution department and own the safe, accurate, and timely fulfillment of customer, Field Service, warranty, installation, and internal spare parts orders.

Ensure orders are prioritized, picked, verified, packed, documented, and shipped in accordance with customer requirements, service commitments, carrier requirements, and company procedures.

Monitor order backlog, same-day and urgent requests, fill rate, picking accuracy, shipping accuracy, and on-time shipment; assign recovery actions and escalate service risks promptly.

Maintain packaging, labeling, export-documentation, dangerous-goods, carrier, and shipment-traceability controls applicable to spare parts distribution.

Ensure returned parts, warranty returns, and unused field or installation material are identified, inspected, dispositioned, and transacted promptly in SAP and accurately.

Direct, schedule, coach, and develop assigned employees; set clear daily priorities and ensure adequate coverage for inventory control, receiving, material movement, cycle counting, returns, shipping, and spare parts fulfillment.

Conduct regular one-on-ones, performance reviews, skills assessments, cross-training, and corrective coaching in partnership with Human Resources.

Create accountability for safety, transaction discipline, inventory accuracy, order accuracy, responsiveness, housekeeping, and adherence to standard work.

Identify training needs, maintain qualification and cross-training plans, and build sufficient coverage for critical inventory and distribution activities.

Serve as the first escalation point for inventory, material-flow, and spare-parts fulfillment issues; remove roadblocks and escalate significant operational or customer risks.

Partner with Production Planning and Procurement to identify shortages and confirm materials are available when required by the production schedule and build sequence.

Develop and report inventory and distribution KPIs, including inventory accuracy, cycle-count completion, count variance, adjustment value, receiving accuracy, picking and shipping accuracy, order backlog, fill rate, on-time shipment, aging, and obsolete inventory.

Lead corrective-action and continuous-improvement efforts that reduce inventory discrepancies, transaction errors, order defects, material shortages, excess handling, and customer-impacting delays.

Exercise authority to stop or hold a material movement, receipt, shipment, or inventory adjustment when required documentation, accuracy, safety, or control requirements are not satisfied.

Approve routine inventory adjustments within delegated authority and escalate material, unusual, or recurring variances for required review and approval.

Support all company safety policies and perform other related duties as assigned.

The Inventory Supervisor owns the accuracy, integrity, security, and efficient movement of inventory throughout the Hoffman Estates operation and leads the Spare Parts Distribution department. This hands-on leader directs employees responsible for inventory control, spare parts fulfillment, receiving, returns, shipping, and related warehouse activities while maintaining disciplined SAP transactions and physical inventory controls. The supervisor establishes and enforces standard work, develops the team, identifies and corrects root causes of inventory and fulfillment issues, and partners across Operations, Production Planning, Procurement, Quality, Engineering, Customer Service, and Field Service to meet customer requirements accurately and on time.