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Field Service Support
Bystronic
USA
Full-time
Mid · 3+ years experience
Onsite
USD 34-38 hourly / hour
Discovered 1 weeks ago
laser cuttingweldingmarking systemsopticselectrical schematicssoftware
Free
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Role Overview
Who we are. What we do.
We are Bystronic – a global technology company passionate about shaping the future of industrial manufacturing. We want to work with people who support us in creating new possibilities for connected sustainable production worldwide
As a leading provider of solutions for sheet metal and material processing, we combine laser cutting technology, press brakes, automation, and software with innovative laser applications for new materials and processes.
Bystronic Rofin. High-tech laser solutions for global markets.
In this role, you will join our Bystronic Rofin team. You will join us in creating outstanding technology solutions in the medical technology, semiconductor, and general manufacturing markets such as micro material processing, marking, engraving, and drilling.
Location: One of the following western states: AZ,UT,CO,ID,NV,OR,WA
Key Skills for This Role
laser cuttingweldingmarking systemsopticselectrical schematicssoftware
Full Job Posting
Description
The Field Service Support will : • Play a critical role in leading delivery of the service needs of our customers within the West Region's install base • Perform the onsite installation, training, preventative maintenance, upgrade and repair of our complex laser cutting, welding and marking systems and subsystems • Ability to travel up to 80% to perform service within North American (primarily Western region) and internationally occasionally for training. Valid passport is required • Diagnose and troubleshoot system and subsystem issues through statistical analysis and evaluation of laser system reliability • Test, tune, and adjust equipment to obtain optimum operating performance. • Advise management regarding customer satisfaction, product performance, and suggestions for product improvements. • Support sales activities by collecting and forwarding relevant information • Report on customer spare part requirements • Serve as company liaison with customers on administrative and technical matters for assigned projects • Provide technical support via telephone/email and serve as a communication link with the internal factory staff
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