workday
International Frontline Technical Support Engineer
Edenred PayTech
London, GBR
Full-time
Mid
Hybrid
GBP 30000-36000 yearly / year
Discovered 1 weeks ago
SQLUnixMicrosoft OfficeAppDynamicsJiraConfluence
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
SQLUnixMicrosoft Office
Key Skills for This Role
SQLUnixMicrosoft OfficeAppDynamicsJiraConfluence
Full Job Posting
Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
Swindon/London – Hybrid
The International Frontline Technical Support Engineer plays a key role within the 24/7 Service Operations function, providing rapid technical response, advanced system monitoring, and first‑line restoration of service to ensure the stability and availability of all PayTech systems.
The role delivers high‑quality technical support across incidents, alerts, and service requests, working within strict SLA timelines to minimise downtime and ensure seamless BAU operations. Acting as the first escalation point for live service issues, the engineer supports Major Incident Management activities, investigates and diagnoses issues to root cause level where possible, and works closely with Problem Management to prevent reoccurrence.
What you will be doing
Respond rapidly to system alerts and support tickets, minimising downtime and restoring services within agreed SLAs.
Manage incidents through to resolution, taking ownership of complex technical issues and ensuring a positive client experience.
Lead and support Major Incident Management activities, coordinating communications, tracking actions, and facilitating timely resolution.
Implement system changes in accordance with Change Management procedures, ensuring compliance and reducing operational risk.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Edenred PayTech
Scrum Master I
London, GBR
Discovered 3 days agoFull-time
Senior Scrum Master
London, GBR
Discovered 1 weeks agoFull-time
Accounts Receivable Controller (FTC)
London, GBR
Discovered 1 weeks agoFull Time, Contract
Accounts Payable Assistant (FTC)
London, GBR
Discovered 1 weeks agoFull Time, Contract
Head of Compliance
London, GBR
Discovered 2 weeks agoFull-time