Internal Communications Specialist – General Bank, Enterprise Technology, and Operations

Build and maintain trusted, consultative relationships with internal clients, including senior leaders, to align communications strategies with business objectives

Advise on messaging, channels, timing, and audience segmentation to maximize impact and engagement

Serve as a strategic thought partner, proactively identifying opportunities to enhance communications effectiveness

Lead the end-to-end development of high-quality internal communications aligned to strategic priorities

Translate complex business topics into clear, concise, and engaging content tailored to diverse internal audiences

Ensure consistency in voice, tone, and alignment with enterprise brand standards

Partner with Internal Communications colleagues and cross-functional teams to ensure seamless editorial and production planning

Align messaging across channels including intranet, email, digital signage, events, and leadership forums

Coordinate with platform teams and creative partners to deliver integrated, multi-channel communications

Executive and senior leader communications, including scripts, talking points, and presentations

Internal email campaigns and enterprise messaging

Intranet content (end-to-end ownership including research, writing, editing, approvals)

Video storyboards and production plans in partnership with creative services

Leadership presentations (PowerPoint with supporting narratives)

Digital messaging, including signage and visual communications

Trusted advisor to senior leaders and stakeholders

Consistent delivery of high-impact communications that drive engagement and understanding

Ability to manage multiple priorities in a fast-paced, evolving environment

Strong judgment in balancing competing priorities and navigating ambiguity

Edit and proofread content to ensure clarity, accuracy, and professionalism

Manage editorial calendars and project timelines

Develop reporting and insights to measure effectiveness and continuously improve communications performance

This role plays a critical part in ensuring leaders and associates are informed, aligned, and inspired—helping to connect strategy to execution across the General Bank and ET&O.

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Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits .