Intelligence Operations Program Manager

Wage Rate $85,000-95,000/yr Overview TKC Holdings, Inc.—comprised of Trinity Services Group, Keefe Group, and Courtesy Products - is a mid-market respected leader in the corrections and hospitality industries for more than 40 years.

With thousands of team members across the country, we continue a tradition of innovation, integrity, and success.

TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member.

As a subsidiary of TKC Holdings, Inc. and Keefe Group, ICSolutions (ICS) has been a leading provider of innovative telecommunications products and exceptional customer service to correctional facilities across the nation.

About This Position The Intelligence Operations Program Manager is responsible for overseeing intelligence support operations, supervising supplier-provided personnel, and managing the execution of intelligence technology services in support of the Alabama Department of Corrections (ADOC).

The position serves as a key liaison between supplier resources and ADOC leadership, ensuring operational effectiveness, accurate reporting, staff development, and continuous improvement of intelligence and forensic capabilities.

The Program Manager shares operational oversight of the Forensics Laboratory with the ADOC Intelligence Director and is based at the ADOC Training Center in Birmingham, Alabama.

Program Leadership & Personnel Management Directly supervise all supplier-provided personnel assigned to the intelligence operations program.

Lead recruiting, interviewing, hiring, onboarding, and performance management activities for contract personnel.

Coordinate and implement corrective actions, when necessary, with approval from ADOC leadership.

Ensure personnel adhere to organizational policies, security requirements, and operational standards.

Intelligence Operations Management Manage day-to-day intelligence support functions and ensure operational objectives are achieved.

Coordinate with the ADOC Intelligence Director to maintain shared operational control of the Forensics Laboratory.

Monitor intelligence activities and ensure compliance with established procedures and best practices.

Support strategic initiatives designed to enhance intelligence collection, analysis, and reporting capabilities.