Field Support Technician

Wage Rate $26.44-36.05/hr Overview TKC Holdings, Inc.—comprised of Trinity Services Group, Keefe Group, and Courtesy Products - is a mid market respected leader in the corrections and hospitality industries for more than 40 years.

With thousands of team members across the country, we continue a tradition of innovation, integrity, and success.

TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member.

We are proud to be a military and veteran-friendly employer.

About This Position The primary responsibility of the Field Support Technician (FST) is to travel and repair proprietary equipment located at customer locations in their service area when dispatched by our customer facing Service Desk.

Customers will first contact the Service Desk who will work incidents created for customer related issues, and when needed dispatch and remotely support the FST on equipment repair.

Equipment includes networking components, kiosks in use by the public, staff and inmates, and vending machines (mechanical and IT related work).

Some parts will be stored at a local warehouse or in vehicle as we are able, to allow for quick repairs when able.

If needed, the Service Desk will configure/ship equipment from corporate for the FST to receive and use for installation or repair of equipment.

Essential Functions, Duties, and Responsibilities Excellent communication with customers and while working with the Service Desk, regional staff, and peers.

Diagnose, test, repair and replace kiosks, pc’s, vending machines, networking equipment, and other IT equipment located within Jails and Prisons.

Work with Service Desk team on preventative maintenance and walk throughs.

Use provided company car to travel to customer locations within service area.

Update Work Order (WO) module with travel time, notes on work performed and WO resolution.

Willingness to learn new equipment and components and our product offerings evolve.

Travel into Saint Louis as needed for hands on training with equipment.

Other duties as assigned.

What You'll Need Associate's degree (A.

A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.