Integrated Concept Solutions (ICS) Manager

Your Role in the Healthcare Journey

• The ICS ( Integrated Concept Solutions ) Manager is a role responsible for leading and developing the ICS team to deliver against Sysmex UK & Ireland's commercial and strategic objectives. As the leader of the ICS function, the post holder will oversee pre-sales activities, demonstrations, workflow studies, exhibitions, user meetings and post-award customer engagement, while also supporting the successful introduction, development and lifecycle management of products and solutions. The role leads pre-tender engagement across the renewal pipeline, working with networks and laboratories in the 12 to 18 months before a formal process begins, to ensure our capability is understood and reflected in technical specifications and evaluation criteria. This engagement is conducted with transparency and within procurement rules. A key focus of the role is building organisational capability through coaching, mentoring and developing team members, strengthening both technical expertise and commercial understanding.
• Lead the ICS team’s contribution across the pre-tender and tender lifecycle, from early engagement with pathology networks, trust and corporate parent organisations (recognising that supplier decisions are increasingly taken above laboratory and procurement level), sequenced against contract end dates, through to technical proposals.
• Support and contribute to the delivery of the UK and Ireland business plan, working in alignment with commercial, product and wider leadership objectives.
• Lead the promotion of the Sysmex value proposition throughout the sales cycle through presentations, demonstrations, site visits, workflow assessments and customer engagement activities .
• Drive continuous improvement in tender response quality through post-tender reviews, lessons learned activities, feedback analysis and the sharing of best practice across the team.
• Oversee the delivery of workflow and efficiency studies to demonstrate and validate the value of Sysmex solutions, ensuring robust pre- and post-installation evaluations that identify customer benefits and opportunities for optimisation.
• Support and develop the primary MSC business area, building capability within the team across MSC services, partner solutions and emerging market opportunities.
• Lead product lifecycle management activities, collaborating with Sysmex Europe and internal stakeholders to support successful product launches, product enhancements and product retirement activities. Oversee product introduction plans and ensure product developments are effectively translated into customer communications, tender responses and commercial support materials.