jazzhr
Intake Coordinator, FT
Dixon Hall
Toronto, CAN
Full Time, Contract
Mid · 3+ years experience
Onsite
CAD 29.87-29.87 hourly / hour
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RMRDove CareAlayaCare
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Key Skills for This Role
RMRDove CareAlayaCare
Full Job Posting
- Receive and review referrals & requests
- Screen and assess clients’ eligibility for services and programs; provide consultation regarding appropriateness of services
- Provide information to clients, caregivers, community members and service providers
- Direct referrals to appropriate programs & services in the department or other community support agencies as necessary
- Complete interRAI CHA pre-screener and basic intake assessments
- Review and/or check the RMR system and Dove Care for referrals
- Collaborate with program coordinators to initiate service
- Coordinate with other partner organizations and internal resources
- Department outreach, networking and program development
- Establish and maintain statistical records which track referral sources and services/support to which clients are referred
- Complete digital intake documents and create initial client file in database
- Completed intake and client file is triaged and communicated to appropriate program staff
- Provide information for funder reports as necessary
- Work collaboratively with other Dixon Hall staff and departments and volunteers
- Operate in an effective, efficient and client focused manner
- Actively participate in department and agency meetings and events
- Work under the guidance of the agency and program policies and procedures, including the Mission, Vision and Values of Dixon Hall and the agency’s strategic direction.
- Develop positive relationships with referring agencies, outreach engagements and inter-agency networking tables
- Meet regularly with manager to discuss individual, team and program effectiveness
- Undertake other tasks and responsibilities as assigned within the purview of the job description
- Post-Secondary education in Social Services, Gerontology or a related field
- A minimum of 3 years’ experience working with vulnerable or high-risk populations including seniors, adults with disabilities and/or with mental health issues, and individuals who are underhoused.
- Excellent communication skills (written & verbal).
- Strong assessment skills.
- Knowledge of community-based programs and services
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