Housing Support Worker, FT

Qualifications

• Degree or diploma in social services or equivalent.
• Previous experience working with people experiencing homelessness or who have challenges in obtaining and maintaining housing.
• Demonstrable crisis intervention, de-escalation, counseling, conflict resolution, and advocacy skills.
• Excellent customer service, organizational, and interpersonal skills.
• Strong written and verbal English language communication skills; other languages an asset.
• Effective at building good interpersonal relationships; ability to be flexible and patient when interacting with clients, peers, and volunteers.
• Knowledge of the political, structural, and sociological reasons for homelessness and poverty in the City of Toronto.
• Experience working with all levels of professionals in community agencies and government offices.
• Ability to collaborate with individuals, client groups, agencies, and other organizations.
• Ability to work independently and as part of a team.
• Emergency First Aid/CPR certification preferred
• Must be qualified to work in Canada legally for the employer.
• Able to provide a Vulnerable Sector Screening check with a ‘Clear’ or satisfactory result that meets the operational requirements of the Agency.
• Dixon Hall may use Artificial Intelligence-assisted tools during the recruitment process to support efficiency and consistency. Final hiring decisions are made by the Human Resources team. Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies. If selected for an interview, please inform the hiring manager or the People and Culture team at peopleandculture@dixonhall.org of any accommodations you may require during the interview process.
• To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences. Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.