Inside Sales Representative

Arc3 Gases is a family-owned, independent distributor of industrial gases, welding supplies, safety products, and hardgoods used in metal fabrication industries. We prioritize family values and a focus on people while safely delivering solutions to the customers we serve. Our core values include trust, responsiveness, reliability, and technical competence.

Job Overview

Arc3 Gases is looking for a qualified individual to fill our Inside Sales Representative position at our Rocky Mount North Carolina store. The most successful candidate for this role is someone who will help grow Arc3’s profitable sales by effectively providing technical expertise, support, and service to existing and potential customers and Arc3’s salesforce.

Responsibilities and Duties

Sell industrial, medical, and specialty gases along with welding supplies and related equipment to walk-in customers.

Provide excellent customer service in a timely manner by answering phone calls, handling customer complaints, providing all necessary paperwork in relation to purchases, retrieving stock, and assisting in loading customer vehicles.

Advise customers on equipment and materials needed and procedures to follow to complete tasks they wish to perform.

Possess strong welding product knowledge and self-management skills to deliver superior customer service.

Anticipate customer needs and expectations (i.e., product orders, potential sales, service issues, technical support needs) and share that vital information with appropriate Arc3 personnel.

Notify the purchasing department when there is a shortage or outage of products.

Act with integrity and a sense of urgency, be reliable and persistent, and build strong, long-term customer relationships.

Drive a company vehicle to deliver products to customers when the primary driver is unavailable or business needs dictate.

Always maintain a professional demeanor and appearance.