Inside Sales Representative

Serve as a primary point of contact for assigned accounts, responding to RFQs, sample requests, quality concerns, accounts receivable inquiries, and other customer needs.

Develop a thorough understanding of customer organizations, key stakeholders, and decision-making processes.

Collaborate with RSMs to execute account strategies and identify opportunities to increase market share within assigned accounts and territories.

Coordinate with internal cross-functional teams to resolve customer issues in a timely and effective manner.

Deliver a high level of customer service by understanding customer needs and providing responsive support on every interaction.

Follow up on quotations, lost business opportunities, and customer demand trends to maximize sales effectiveness.

Work with RSMs and distribution partners to establish a closed-loop process for tracking and analyzing lost business.

Engage directly with customers to understand business cycles, product demand, and emerging opportunities.

Analyze sales data and trends to identify growth opportunities and address performance gaps.

Support forecasting activities, pipeline management, and demand planning initiatives.

Travel as needed to customer sites, manufacturing locations, manufacturer representative offices, and distributor locations.