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Inside Sales Representative I
Whitecap
Winnipeg, CAN
Full-time
Entry · 1+ years experience
Onsite
CAD 41900-41900 yearly / year
Discovered 2 weeks ago
Free
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Responsible for facilitating the sales process to generate new sales opportunities or upsell via phone, email, or other electronic communication. Oversee responses to customer order and quotation requests for all levels of accounts received via outside salespersons, telephone, e-mail, and written and faxed correspondence. Provides customer service for product information, order entry and follow-up support in support of sales, gross margin and corporate service goals.
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Job Summary
Responsible for facilitating the sales process to generate new sales opportunities or upsell via phone, email, or other electronic communication. Oversee responses to customer order and quotation requests for all levels of accounts received via outside salespersons, telephone, e-mail, and written and faxed correspondence. Provides customer service for product information, order entry and follow-up support in support of sales, gross margin and corporate service goals.
Major Tasks, Responsibilities and Key Accountabilities
- Provides superior day-to-day customer service by assisting customers in determining product needs and providing logistics support for product needs ensuring compliance with all established company policies, procedures, and guidelines.
- Inputs sales orders into the computer system in an accurate and timely manner.
- Provide customer requested information in a timely manner.
- Continuously improve sales and product knowledge by active involvement in both inside and outside training.
- Develops code directives for certain products while maintaining target margin goals. Generates profitable growth through quota attainment.
- Performs estimating, take-off, and proposal duties as necessary.
- Prospects for new sales opportunities via outbound calling and emailing.
- Provides product pricing by consulting the pricing matrix and other resources to determine the appropriate price ensuring compliance with company guidelines and procedures.
- Facilitates the sales process through project management, tracking open sales orders, issue resolution, and overall customer service and support.
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