Collections Associate
Job Fit Check
Base Career helps you apply smarter for this job.
Role Overview
Responsible for contacting customers for the purpose of collecting outstanding accounts receivables on orders. Resolve customer billing problems and reduce accounts receivable delinquency.
Full Job Posting
Job Summary
Responsible for contacting customers for the purpose of collecting outstanding accounts receivables on orders. Resolve customer billing problems and reduce accounts receivable delinquency.
Major Tasks, Responsibilities, and Key Accountabilities
- Communicates with customer to determine reason for overdue payment and review terms of sale, service, or credit contract.
- Receives payments and posts amount paid to customer account.
- Documents information about financial status of customer and status of collection efforts.
- Reviews and monitors assigned accounts and all applicable collection reports. to maintain up-to-date customer records.
- Maintains clear documentation of customer contact through the collection or dispute process. Ensures timely follow-up of open disputes is completed in accordance with service level agreements.
- Resolves internal and external customer non-payment issues, invoice discrepancies, and customer payments outside of approved terms.
Nature and Scope
Refers complex, unusual problems to supervisor.
Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
None.
Work Environment
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
No travel required.
Education and Experience
HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.
Preferred Qualifications
- If you’re looking to play a role in building Canada, consider one of our open opportunities. We can’t wait to meet you.
- We encourage all First Nations, Métis and Inuit peoples or Indigenous peoples of North America to self-identify in their applications.
- Minimum Pay
About Whitecap
Verified company details for this employer are not available yet.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Whitecap
Inside Sales Representative I
Saskatoon, CAN
Warehouse Associate I
Saskatoon, CAN
Inside Sales/Delivery Driver
Niagara Falls, CAN
Warehouse Associate I
Edmonton, CAN
Bilingual Credit Analyst (English/French)
Vaughan, CAN
Inside Sales Representative I
Winnipeg, CAN
Inside Sales Representative I
Winnipeg, CAN
Account Manager
Concord, CAN