Inside Sales Representative

Required Knowledge and Skills

• Strong verbal and written communication skills, including the ability to communicate professionally with customers and internal stakeholders.
• Customer-focused approach with the ability to build and maintain productive business relationships.
• Foundational sales acumen and the ability to identify customer needs, assess opportunities, and propose appropriate solutions.
• Strong organizational, planning, and time-management abilities, with the ability to manage multiple customer requests and priorities.
• Demonstrated initiative, curiosity, problem-solving ability, and willingness to learn.
• Ability to work effectively in a fast-paced, cross-functional manufacturing and commercial environment.
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Word.
• Ability to use CRM systems to track customer activity, sales opportunities, forecasts, and account information.
• Ability to learn and communicate product features, packaging materials, manufacturing capabilities, and market applications.
• Strong attention to detail when preparing quotations, proposals, customer records, reports, and other sales documentation.
• Ability to work independently while contributing effectively as a member of a collaborative team.
• Other: Work in accordance with all company policies and procedures regarding employment, safety, quality, product safety and legality, security, and regulatory compliance as applicable. Qualifications:
• Education: Bachelor’s degree in Business, Marketing, Communications, Packaging Science, Supply Chain, or a related field required.
• Experience: Zero to four years of professional experience in sales, customer service, account management, or a related customer-facing role.
• Preferred Experience: Internship, co-op, or professional experience in sales, customer service, account management, or another customer-facing environment preferred.
• Technical Skills: Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Outlook, required.
• Familiarity with CRM systems, such as Salesforce, Microsoft Dynamics, or HubSpot, preferred.
• Additional Preferred Qualifications: Experience using Microsoft Copilot or other AI platforms for productivity preferred.
• Experience in manufacturing, packaging, distribution, or industrial products including corrugated packaging, folding cartons, protective packaging, labels, or flexible packaging—is preferred.

Summary