Inside Sales Representative

Essential Duties and Responsibilities

• Develop and maintain relationships with existing customers through phone, email, and virtual meetings.
• Support Outside Sales Representatives and Key Account Managers in managing customer accounts and responding to customer needs.
• Identify and qualify new business opportunities through outbound prospecting, lead follow-up, and account-development activities.
• Prepare pricing quotations, sales proposals, customer presentations, and other sales support materials.
• Process customer inquiries, sample requests, and order-related questions accurately and in a timely manner.
• Partner with Operations, Customer Service, Manufacturing, and Supply Chain teams to ensure customer expectations are met.
• Monitor customer activity, sales pipeline progress, account opportunities, and follow-up actions using CRM tools.
• Maintain accurate customer records, sales forecasts, activity reports, and opportunity information. Develop a strong understanding of Sabert’s packaging products, materials, manufacturing capabilities, and market applications.
• Analyze customer needs and recommend appropriate products, solutions, or internal resources.
• Assist with resolving customer concerns and escalate issues, as appropriate, to ensure timely resolution.
• Support territory-growth initiatives and contribute to revenue, account-development, and sales-performance targets.
• Participate in customer meetings, trade shows, sales training, and professional-development opportunities.
• Perform other duties and special projects as assigned.

Required Knowledge and Skills

• Strong verbal and written communication skills, including the ability to communicate professionally with customers and internal stakeholders.
• Customer-focused approach with the ability to build and maintain productive business relationships.
• Foundational sales acumen and the ability to identify customer needs, assess opportunities, and propose appropriate solutions.
• Strong organizational, planning, and time-management abilities, with the ability to manage multiple customer requests and priorities.
• Demonstrated initiative, curiosity, problem-solving ability, and willingness to learn.
• Ability to work effectively in a fast-paced, cross-functional manufacturing and commercial environment.
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Word.
• Ability to use CRM systems to track customer activity, sales opportunities, forecasts, and account information.
• Ability to learn and communicate product features, packaging materials, manufacturing capabilities, and market applications.
• Strong attention to detail when preparing quotations, proposals, customer records, reports, and other sales documentation.
• Ability to work independently while contributing effectively as a member of a collaborative team.
• Other Work in accordance with all company policies and procedures regarding employment, safety, quality, product safety and legality, security, and regulatory compliance as applicable. Qualifications:
• Education: Bachelor’s degree in Business, Marketing, Communications, Packaging Science, Supply Chain, or a related field required.
• Experience: Zero to four years of professional experience in sales, customer service, account management, or a related customer-facing role.
• Preferred Experience: Internship, co-op, or professional experience in sales, customer service, account management, or another customer-facing environment preferred.
• Technical Skills: Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Outlook, required.
• Familiarity with CRM systems, such as Salesforce, Microsoft Dynamics, or HubSpot, preferred.
• Additional Preferred Qualifications: Experience using Microsoft Copilot or other AI platforms for productivity preferred.
• Experience in manufacturing, packaging, distribution, or industrial products including corrugated packaging, folding cartons, protective packaging, labels, or flexible packaging—is preferred.

Summary