Inside Sales (Outreach Expert)
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Key skills for this role
About the Role
DreamGateway Immigration Services is hiring an Outreach Agent to conduct outbound calls, support client onboarding, and maintain customer records. This entry-level role is ideal for freshers with strong communication skills, based in Dubai.
Key Skills for This Role
Responsibilities
- Conduct outbound calls to prospective and existing clients to introduce services and gather feedback
- Support client onboarding by explaining services, features, and benefits clearly and professionally
- Maintain accurate customer records using CRM systems and Microsoft Office applications
- Deliver exceptional customer service with excellent phone etiquette and communication skills
- Analyze customer interactions and feedback to help improve outreach strategies
- Collaborate with team members to enhance customer engagement and overall service quality
Requirements
- Basic knowledge or experience in customer service, outbound calling, telesales, sales, or call center operations
- Excellent verbal communication and interpersonal skills
- Strong persuasion and negotiation abilities
- Fluency in English
- Positive attitude and willingness to learn
Full Job Posting
Job Overview
- We're Hiring: Outreach Agent (Customer Service) | Dubai, UAE
- We're Urgently looking for a motivated Outreach Agent to join our growing team!
- Location: Dubai, UAE
- Experience: Freshers are welcome to apply (Candidates currently based in Dubai are preferred)
Key Responsibilities
- Conduct outbound calls to prospective and existing clients to introduce our services and gather customer feedback.
- Support client onboarding by explaining our services, features, and benefits clearly and professionally.
- Maintain accurate customer records using CRM systems and Microsoft Office applications.
- Deliver exceptional customer service with excellent phone etiquette and communication skills.
- Analyze customer interactions and feedback to help improve outreach strategies.
- Collaborate with team members to enhance customer engagement and overall service quality.
Requirements
- Basic knowledge or experience in customer service, outbound calling, telesales, sales, or call center operations is an advantage.
- Excellent verbal communication and interpersonal skills.
- Strong persuasion and negotiation abilities with a customer focused mindset.
- Fluency in English is required.
- Positive attitude, willingness to learn, and ability to work in a fast paced environment.
Why Join Us?
- Excellent opportunity for fresh graduates and entry level candidates.
- Supportive and collaborative work environment.
- Career growth and professional development opportunities.
Work Location
- Work Location: In person
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