Inside Sales/Customer Service Associate

EMS-Tech Inc., a highly successful and expanding engineering firm that specializes in the design and supply (OEM) of bulk material handling equipment.

For over 40 years we have delivered projects large and small around the world.

We are dedicated to supplying high-quality large-scale machines and systems and providing innovative, custom solutions.

With our headquarters in Canada, and offices in the Netherlands, China, and Australia, we are constantly pushing the envelope related to self-unloading ships, stackers, stacker-reclaimers, shiploaders and conveyor systems.

Our After Sales Parts team is pivotal in maintaining customer satisfaction and ensuring the seamless operation of our clients' systems.

We are seeking a dedicated Inside Sales Associate to join our team and contribute to our ongoing success.

As a Inside Sales/Customer Service Associate, you will manage and coordinate spare parts orders, prepare quotations, and ensure timely delivery of parts.

This role requires excellent organizational skills, attention to detail, and effective communication with suppliers, customers, and team members.

• Quotation Preparation: Research historical data, including reading technical drawings, or source new parts to prepare accurate spare parts quotations.
• Procurement Documentation: Draft and manage procurement documents such as spreadsheets, databases, requests for quotations, and purchase orders for spare parts.
• Drawing Management: Receive, organize, and circulate supplier and fabricator drawings for approval, including preparing drawing transmittals.
• Coordinate order fulfillment and tracking, monitoring quotes, shipments, invoices, and payments to maintain smooth operations.
• Support Senior Staff: Assist in maintaining and organizing spare parts files and correspondence.