Infrastructure Ops Engineer

Infrastructure Ops engineers are our human to metal interface.

They manage the foundation that everything else is built on, and provide the tools to support our Platform team and Fly.io end customers.

This is one of the most important roles in the company.

This role is a good fit for you if:

• You care about users. You can empathize with the problems they encounter using our products and build solutions that treat reliability as a feature.
• You’re excited about building tools and systems to safely operate a fleet of bare metal servers that outnumber your team 1000:1.
• You like working with all the weird Linux things, from eBPF to LVM2 to WireGuard to policy routing.
• You’re comfortable building things that are imperfect and solve the problems we’re facing right now; our infrastructure is evolving rapidly as we scale.
• You want to help the team develop green-field automation, infrastructure-as-code, observability and alerting work; we’re up to our eyeballs in fun infra projects.

You know you’re succeeding in this job if:

• You bring experience, pragmatism, composure, and positivity to interactions with teams outside of the Infra Ops organization.
• You get that code doesn’t matter unless the rest of the team knows how to use it. You have a habit of writing guides, docs, and frameworks so the wheels keep turning when you’re not online.
• You never waste a crisis. You treat each failure as a chance to learn and improve so it doesn’t happen again. You consider it a crisis when users notice a problem before we do.
• You know how to prioritize when everything is vying for your attention. Even if it means letting some fires burn while you put out more important ones. We’re building something big and ambitious with a very tight team; small fires are common!
• You know the helpless feeling when us-east-1 is on fire while the status page stays green. You communicate with users clearly and transparently, the way you’d want as a user.
• You seek out ways to take the systems and best-practices we use to run our own infrastructure and bring them to life in ways that our users can benefit.