Infrastructure Manager
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Key skills for this role
About the Role
SiFi is hiring an Infrastructure Manager to lead the SRE team and drive infrastructure strategy. This hands-on role involves architecture decisions, incident management, security, and compliance with SAMA regulations.
Key Skills for This Role
Responsibilities
- Lead, mentor, and develop the SRE and infrastructure team; set clear career paths, goals, and performance expectations
- Foster a culture of ownership, continuous improvement, and technical excellence
- Own and actively contribute to infrastructure architecture decisions, including reviewing and designing cloud native and hybrid solutions
- Lead the hands on design, implementation, and maintenance of secure, scalable, and resilient cloud and hybrid infrastructures
- Perform regular architecture and system health assessments to proactively identify risks and improvement opportunities
- Define and enforce SLAs, SLOs, and error budgets; ensure system performance meets or exceeds targets
- Provide hands on support during critical incidents, including deep technical troubleshooting, root cause analysis, and system recovery
- Lead production readiness reviews, post incident reviews, and disaster recovery drills
- Develop and enforce robust access control processes; ensure system access is authorized and reviewed regularly
- Ensure infrastructure operations comply with SAMA regulatory controls; serve as primary infrastructure contact for regulators
- Own and optimize the budget for infrastructure, systems, and software licenses
- Report to Director of Technology on system availability, incidents, compliance posture, and infrastructure health
Requirements
- 8+ years of experience in infrastructure engineering, SRE, or cloud operations
- At least 3–4 years in a management or senior technical leadership role overseeing infrastructure or SRE teams
- Deep technical knowledge of Linux/Unix systems, networking, cloud platforms (AWS, Azure, or GCP), and infrastructure as code tools (e.g., Terraform, Ansible)
- Proven expertise in designing, operating, and scaling secure, high availability cloud native and hybrid environments
- Strong knowledge of SRE principles, observability, ITSM practices, and cost management
- Hands on experience implementing and managing system access controls aligned with security frameworks
- Demonstrated ability to manage, mentor, and grow a high performing technical team
- Deep familiarity with regulatory frameworks, including SAMA, and experience cooperating with regulators
- Experience with payment systems or financial services infrastructure is preferred
Full Job Posting
ABOUT SIFI
- SiFi is a corporate expense management platform designed to empower finance and accounting teams with seamless control over corporate spending.
POSITION OVERVIEW
- The Infrastructure Manager is a senior role that combines strong people and operational leadership with deep, hands on technical expertise in infrastructure and reliability engineering.
- This role reports directly to the Director of Technology and is responsible for leading the Site Reliability Engineering (SRE) team, driving infrastructure strategy, and maintaining full technical authority over SiFi’s systems.
Team Leadership & Culture
- Lead, mentor, and develop the SRE and infrastructure team; set clear career paths, goals, and performance expectations.
- Foster a culture of ownership, continuous improvement, and technical excellence aligned with SiFi’s values.
- Partner with Product and Engineering teams to ensure infrastructure supports secure, reliable product delivery.
Infrastructure Architecture & Engineering
- Own and actively contribute to infrastructure architecture decisions, including reviewing and designing cloud native and hybrid solutions.
- Lead the hands on design, implementation, and maintenance of secure, scalable, and resilient cloud and hybrid infrastructures.
- Perform regular architecture and system health assessments to proactively identify risks, bottlenecks, and improvement opportunities.
- Act as a technical authority in infrastructure and DevOps, providing guidance across teams.
Reliability & Incident Management
- Define and enforce SLAs, SLOs, and error budgets; ensure system performance meets or exceeds targets through proactive monitoring, alerting, and automation.
- Provide hands on support during critical incidents, including deep technical troubleshooting, root cause analysis, and system recovery.
- Lead production readiness reviews, post incident reviews, and disaster recovery drills; maintain and validate business continuity frameworks.
- Track and meet clear reliability KPIs, including system uptime targets (e.g., >99.95%).
Security & Access Control
- Develop and enforce robust access control processes; ensure system access is authorized, reviewed regularly, and provisioned or de provisioned in a timely manner.
- Collaborate with the Cybersecurity Department to align infrastructure security with internal policies and regulatory requirements.
Regulatory Compliance
- Ensure infrastructure operations comply with SAMA regulatory controls; serve as the primary infrastructure contact for regulators.
- Coordinate with Compliance, Risk, and Cybersecurity teams to close regulatory observations and audit findings promptly.
- Maintain accurate and up to date compliance documentation and evidence for audits and inspections.
Cost & Vendor Management
- Own and optimize the budget for infrastructure, systems, and software licenses; identify cost saving opportunities.
- Manage relationships with cloud providers, infrastructure vendors, and license suppliers; ensure SLA adherence and value delivery.
Reporting & Communication
- Report to the Director of Technology and relevant stakeholders on system availability, incidents, compliance posture, and infrastructure health.
- Communicate proactively with internal functions about infrastructure initiatives, risks, and issue resolution.
Experience
- 8+ years of experience in infrastructure engineering, SRE, or cloud operations, with at least 3–4 years in a management or senior technical leadership role.
- Experience with payment systems or financial services infrastructure is preferred.
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