Customer Success Specialist
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
SiFi, a B2B FinTech company in Saudi Arabia, seeks a Customer Success Specialist to support customer onboarding, adoption, and satisfaction. The role involves assisting with account setup, responding to inquiries, gathering feedback, and maintaining CRM data.
Key Skills for This Role
Responsibilities
- Assist with customer onboarding processes, including account setup and initial training
- Respond to basic customer inquiries and support requests via email, phone, and chat
- Help customers navigate the product and troubleshoot common issues
- Gather and document customer feedback, feature requests, and pain points
- Assist in creating and maintaining customer support documentation and FAQs
- Monitor customer health metrics and flag potential issues to Customer Success Managers
- Assist in organizing and conducting customer training sessions and webinars
- Maintain accurate customer data in the CRM system
- Support the Customer Success team with administrative tasks and reporting
- Collaborate with other departments to resolve customer issues and improve the overall customer experience
Requirements
- Bachelor's degree in Business, Communications, or related field
- 3 5 years of experience in customer success or similar roles
- Strong interpersonal and communication skills
- Proficiency in Microsoft Office suite and familiarity with CRM systems
- Saudi Nationality is a MUST
- Saudi Resident is a MUST
Full Job Posting
About Us
- SiFi is a rapidly growing B2B Fin Tech company transforming expense management for businesses in Saudi Arabia. As a licensed EMI from the Saudi Central Bank, we empower companies with innovative tools to simplify finance management.
Position Overview
- The Customer Success Specialist role focuses on supporting customer onboarding, adoption, and satisfaction. This position serves as the first point of contact for customers, providing basic support, gathering feedback, and assisting with account management tasks.
Key Responsibilities
- Assist with customer onboarding processes, including account setup and initial training
- Respond to basic customer inquiries and support requests via email, phone, and chat
- Help customers navigate the product and troubleshoot common issues
- Gather and document customer feedback, feature requests, and pain points
- Assist in creating and maintaining customer support documentation and FAQs
- Monitor customer health metrics and flag potential issues to Customer Success Managers
- Assist in organizing and conducting customer training sessions and webinars
- Maintain accurate customer data in the CRM system
- Support the Customer Success team with administrative tasks and reporting
- Collaborate with other departments to resolve customer issues and improve the overall customer experience
Requirements
- Bachelor's degree in Business, Communications, or related field
- 3 5 years of experience in the same role or similar roles.
- Strong interpersonal and communication skills, both written and verbal
- Basic understanding of customer service principles and practices
- Proficiency in Microsoft Office suite and familiarity with CRM systems
- Ability to learn and adapt quickly in a fast paced environment
- Strong problem solving skills and attention to detail
- Excellent organizational skills and ability to multitask effectively
- Experience in a customer facing role, preferably in a SaaS or technology company is a plus
- Familiarity with customer success methodologies and best practices is a plus
- Basic understanding of project management principles is a plus
- Experience with customer support or help desk software is a plus
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at SiFi
Tamheer Opportunity – Cyber Security Specialist
Riyadh, KSA
SiFi is seeking a Cyber Security Specialist for a Tamheer internship program. The role requires a Bachelor's degree in Cybersecurity or a related field, and involves understanding cybersecurity principles, using security
IT Security Engineer
Riyadh, KSA
SiFi is seeking a hands-on IT Security Engineer to execute security controls on production and corporate infrastructure. This role bridges cybersecurity and technology, focusing on vulnerability remediation, infrastructu
Infrastructure Manager
Riyadh, KSA
SiFi is hiring an Infrastructure Manager to lead the SRE team and drive infrastructure strategy. This hands-on role involves architecture decisions, incident management, security, and compliance with SAMA regulations. Ca
AML officer ( Saudi Nationality only)
Riyadh, KSA
SiFi, a FinTech company in Saudi Arabia, seeks an AML Officer to assist in developing and overseeing the AML program. Responsibilities include conducting CDD/EDD, monitoring transactions, preparing SARs, and maintaining
Cybersecurity GRC Specialist
Riyadh, KSA
SiFi seeks a Cybersecurity GRC Specialist to manage governance, risk, and compliance lifecycle, including SAMA CSF, PDPL/NDMO, and PCI-DSS compliance. The role requires 2+ years in a dedicated GRC role, hands-on SAMA CSF
Internal Audit Manager
Riyadh, KSA
SiFi seeks an Internal Audit Manager to coordinate internal audit activities, manage risk-based audit plans, and collaborate with external audit firms. The role requires 3-5 years of internal audit experience in regulate
Tamheer Opportunity – Internal Audit
Riyadh, KSA
SiFi is seeking a Saudi national for a Tamheer internship in Internal Audit. The role offers hands-on experience in audit, risk management, and governance. Ideal for recent graduates with a degree in Accounting, Finance,
Senior Data Engineer (Data & AI)
Riyadh, KSA
SiFi is looking for a Senior Data Engineer to define and scale the foundation of their data platform. You will design and own the data platform, modeling standards, and AI-ready infrastructure, ensuring accurate and trus
Tamheer Opportunity – Cyber Security Specialist
Riyadh, KSA
IT Security Engineer
Riyadh, KSA
Infrastructure Manager
Riyadh, KSA
AML officer ( Saudi Nationality only)
Riyadh, KSA
Cybersecurity GRC Specialist
Riyadh, KSA
Internal Audit Manager
Riyadh, KSA
Tamheer Opportunity – Internal Audit
Riyadh, KSA
Senior Data Engineer (Data & AI)
Riyadh, KSA