Infrastructure Engineer-Intermediate Level

Bachelor's degree; OR 4 years of relevant education and/or experience.

3-5 years of infrastructure operations experience

Experience supporting 24x7 enterprise environments

Experience in a NOC or an Enterprise Availability Command Center, Operations Center, or Production Support organization

Experience with Site Reliability Engineering (SRE) fundamentals to supporting cloud-based infrastructure platforms

Experience supporting financial services, insurance, healthcare, or other highly regulated industries

Understanding of core operating systems and virtualization: Proficiency in both Microsoft Windows Server Administration and Linux Administration (Red Hat, Ubuntu, SUSE) alongside experience with VMware vSphere and Hyper-V.

Experience in foundational network services: Solid grasp of TCP/IP, DNS, and DHCP is crucial.

Comprehensive cloud platform experience: Demonstrated experience with major cloud providers such as Microsoft Azure and Amazon Web Services (AWS), including hybrid cloud environments.

Familiarity with containerization technologies: Experience with Docker and especially Kubernetes is a significant advantage.

Proven ability in monitoring and observability tools: Hands-on experience with platforms like Dynatrace, Splunk, Datadog, or AWS CloudWatch to proactively manage and troubleshoot infrastructure.

Mainframe & z/OS Skills: possess foundational to intermediate experience supporting z/OS environments, batch processing, and core mainframe infrastructure services.

Strong IT Service Management (ITSM) tool proficiency: Experience with tools such as ServiceNow or Jira Service Management, coupled with a deep understanding of Incident, Change, and Problem Management processes.

Experience in high-availability and disaster recovery: A solid background in SAN, NAS, enterprise storage, and implementing robust backup, recovery, and disaster recovery solutions is essential.

Database support experience: Supporting one or more key databases like Microsoft SQL Server, Oracle, PostgreSQL, or MySQL, along with knowledge of monitoring and performance, adds significant value.

Experience in regulated industries and 24x7 environments: Prior experience supporting critical infrastructure in financial services, healthcare, or other highly regulated sectors, especially within 24x7 operations, is a strong indicator of a candidate's ability to handle demanding environments.