Injury Adjuster Apprentice

Training Schedule: Targeted hiring for a January 25, 2027 start date . PTO opportunities may be limited during training period.

Work Schedule: Must be available to work Monday through Friday, 8am – 5pm

Training Model: Instructor-led training, real-time claims handling, and one-on-one mentorships

Progression: Advancement within the program will be based on demonstrated competencies and performance

Licensing: Support provided to obtain required state adjuster licenses

Under guidance and with increasing independence, you will:

Investigate, evaluate, and resolve auto bodily injury claims while delivering a high level of member service

Communicate with members, claimants, attorneys, and third parties to gather facts and provide updates

Analyze coverage, assess liability, and evaluate damages including medical injuries

Review and interpret medical records, police reports, and other claim documentation

Establish and manage claim reserves within authority guidelines

Develop and execute claim strategies to drive timely and fair resolution

Negotiate settlements with claimants within authority levels

Identify potential fraud and escalate concerns to appropriate teams

Maintain accurate and compliant claim file documentation

Partner with internal and external stakeholders to support claim resolution

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

To qualify, you must be pursuing a Bachelor's degree with an anticipated graduation date of December 2026, or have a completed a Bachelor's degree

Strong analytical and critical thinking skills

Effective communication skills with the ability to navigate sensitive conversations

Demonstrated ability to make decisions and solve problems

Organizational skills with the ability to manage multiple priorities

Customer-focused mindset with empathy and professionalism

Willingness to learn and adapt in a fast-paced environment

Ability to obtain and maintain required insurance adjuster license

Business, criminal justice, prelaw, or health related degree

Experience in insurance, financial services, or customer-facing roles

Exposure to legal, medical, or claims-related environments

Interest in negotiation, investigation, or conflict resolution

US military experience gained through military service or gained as a military spouse / domestic partner