Information Technology Support Specialist

Primary Duties

• Provide first-line support for hardware, software, systems access, and basic network connectivity issues for internal users.
• Investigate, troubleshoot, and resolve routine to moderately complex technology issues using established procedures, research, and diagnostic tools.
• Install, configure, and maintain desktops, laptops, printers, mobile devices, standard applications, and user accounts.
• Document support requests, resolutions, equipment activity, and recurring issues in help desk or tracking systems; identify trends and recommend processes or system improvements.
• Communicate status updates to users, follow up after issue resolution, and deliver customer-focused support with timely response and closure.
• Support onboarding activities for new users, including workstation setup, account provisioning, and basic systems orientation.
• Monitor routine system performance issues, support security-related tasks such as standard updates and backups, and coordinate referrals or escalation to specialized technical resources when needed.
• Collaborate with IT team members on patches, upgrades, deployments, inventory management, and continuous improvement of support processes.

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Education and Work Experience

Knowledge, Skills, and Abilities