Information Technology Support Engineer
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Key skills for this role
Role Overview
Kemipex seeks an IT Support Engineer with L1/L2 support experience in Microsoft 365, asset management, and end-user support. The role involves managing IT assets, providing on-call support, and handling new-joiner onboarding and employee offboarding.
Key Skills for This Role
Full Job Posting
Job Overview
Kemipex seeks an IT Support Engineer with L1/L2 support experience in Microsoft 365, asset management, and end-user support. The role involves managing IT assets, providing on-call support, and handling new-joiner onboarding and employee offboarding.
Key Responsibilities
- Monitor internet bandwidth and telephone connectivity; coordinate with ISPs to resolve issues promptly.
- Manage laptop/desktop deployment, configuration, encryption, antivirus, licensed applications, and compliance.
- Handle new-joiner onboarding and IT induction, including ID creation, license assignment, device configuration, and access management.
- Manage employee offboarding, including asset recovery and termination of system access.
- Provide on-call support for Microsoft 365, Outlook, and Teams, including critical after-hours issues.
- Maintain IT asset inventory, service desk dashboards, and OEM support contracts for Lenovo, Dell, HP, etc.
- Coordinate with OEMs for hardware troubleshooting, repairs, replacements, and expired support contracts.
- Manage P1, P2 & P3 incidents, ensuring resolution within defined SLAs.
- Prepare monthly reports highlighting recurring incidents and recommend permanent corrective actions.
- Follow established SOPs for L1/L2 troubleshooting and service desk operations.
- Support IT deployments, new system implementations, meeting-room technology, wireless access, and local IT infrastructure.
- Escalate complex issues to the L3 support team and ensure regular follow-up until closure.
What We're Looking For
- Strong L1/L2 IT Support experience
- Hands-on knowledge of Microsoft 365, Outlook & Teams
- Experience in IT asset and endpoint management
- Knowledge of incident management and SLA-based ticket resolution
- Experience with OEM support – Lenovo, Dell, HP
- Strong troubleshooting, documentation, and stakeholder-management skills
- Ability to work independently and provide on-call support when required
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