Information Technology Specialist

Assist senior personnel in support of Information Technology program objectives.

Install software program packages. Program and maintain various information processing applications. Analyze, design, purchase and install information security systems.

Provide support to telecommunications efforts associated with security systems.

Proactively address issues and take action to guide IT support personnel to preclude system failures or disruption.

Provide technical support to prevent system outages, minimize downtime or denial of/degraded service. Provide skilled technical assistance in the configuration, operation and management of secure video teleconferencing equipment.

Manage hardware and software by performing configuration management and initial diagnostics of information systems.

Coordinate and document information systems repairs and perform system diagnostics to determine the cause of hardware and software failures.

Remove and replace components and peripherals to restore system operation. Install and configure software operating systems and applications and provide customer service to assist in the operation, restoration, and configuration of information systems.

Conduct inventory of computer hardware and software and ensure STO personnel adhere to all software licensing agreements.

Assist with the maintenance of the organization's COMSEC account, in accordance with Government instruction and requirements. Conduct self-inspections of COMSEC account and inventory COMSEC material, as required.

Support the Government's Configuration Control Board (CCB).

Responsible for diagnosing and resolving computer and network related problems and reporting issues to customers and vendors alike.

Utilize software and hardware tools to identify and diagnose problems and factors affecting classified and unclassified network and standalone system performance.

Update security databases and recommend functional changes or modifications for improved processing, operations, and customer support.