Information Technology Manager - 008 - HB4
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Key skills for this role
About the Role
Qiddiya Investment Company is seeking an IT Manager for its Staff Accommodation portfolio in Saudi Arabia. The role oversees IT operational readiness, network reliability, cybersecurity compliance, and resident digital experience.
Key Skills for This Role
Responsibilities
- Lead and coordinate IT operational readiness for staff accommodation assets across mobilisation, handover, and phased occupancy
- Ensure digital infrastructure is fully commissioned, tested, and ready for day one operations
- Align IT readiness plans with construction handovers, FM mobilisation, and resident onboarding schedules
- Ensure network reliability, availability, and resilience across all accommodation buildings and communal facilities
- Oversee Wi Fi coverage, performance, and user experience
- Ensure full integration and operational alignment of access control systems, CCTV, and IoT enabled FM devices
- Enforce IT governance across staff accommodation operations
- Establish and maintain technology readiness and performance reporting
- Elevate the resident digital experience by ensuring seamless access to Wi Fi, portals, and self service tools
- Oversee IT operational support models, including helpdesk integration and incident management
- Manage and govern IT vendors, system integrators, and service providers
- Maintain stable, secure, and high performing IT operations in steady state
Requirements
- Bachelor’s degree in information technology, Computer Engineering, Information Systems, or relevant experience
- 8 plus years of experience in IT operations, infrastructure management, or enterprise IT environments
- Demonstrated proficiency in IT operations and service governance, network and systems reliability, cybersecurity awareness and compliance enforcement, cross functional coordination and stakeholder management
- Experience supporting large scale, always on, or residential/hospitality environments
- Experience managing outsourced IT service providers and vendor SLAs
- Exposure to smart buildings, IoT, or FM integrated systems is desirable
- High level of communication and reporting capability
- Strong operational judgement, ownership mindset, and ability to manage technology risk in residential settings
- GCC/Saudi experience and working knowledge of local compliance frameworks is a strong advantage
Full Job Posting
Company Overview
- Qiddiya Investment Company (QIC) is developing one of the region’s most extensive and diverse asset portfolios.
- The Staff Accommodation portfolio includes integrated residential, retail, leisure, and F&B facilities.
Key Responsibilities
- Lead and coordinate IT operational readiness for staff accommodation assets across mobilisation, handover, and phased occupancy.
- Ensure digital infrastructure is fully commissioned, tested, and ready for day‑one operations.
- Align IT readiness plans with construction handovers, FM mobilisation, and resident onboarding schedules.
- Ensure network reliability, availability, and resilience across all accommodation buildings and communal facilities.
- Oversee Wi‑Fi coverage, performance, and user experience.
- Ensure full integration and operational alignment of access control systems, CCTV, and IoT‑enabled FM devices.
- Enforce IT governance across staff accommodation operations.
- Establish and maintain technology readiness and performance reporting.
- Elevate the resident digital experience by ensuring seamless access to Wi‑Fi, portals, and self‑service tools.
- Oversee IT operational support models, including helpdesk integration and incident management.
- Manage and govern IT vendors, system integrators, and service providers.
- Maintain stable, secure, and high‑performing IT operations in steady state.
Qualifications & Competencies
- Bachelor’s degree in information technology, Computer Engineering, Information Systems, or relevant experience.
- Demonstrated proficiency in IT operations and service governance, network and systems reliability, cybersecurity awareness and compliance enforcement, cross‑functional coordination and stakeholder management.
- Experience supporting large‑scale, always‑on, or residential / hospitality environments.
- Experience managing outsourced IT service providers and vendor SLAs.
- Exposure to smart buildings, IoT, or FM‑integrated systems is desirable.
- High level of communication and reporting capability.
- Strong operational judgement, ownership mindset, and ability to manage technology risk in residential settings.
- GCC / Saudi experience and working knowledge of local compliance frameworks is a strong advantage.
Professional Certifications
- IT service management certification (e.g. ITIL, or equivalent) – desirable.
- Network or infrastructure certification (e.g. Cisco, Microsoft, cloud platforms) – advantageous.
- Cybersecurity or information security certification (e.g. ISO 27001 awareness, CISSP, CISM) – desirable.
Years of Experience
- 8 plus years of experience in IT operations, infrastructure management, or enterprise IT environments.
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