Information Technology Manager - 008 - CDU4

Overview

1. Digital Infrastructure Readiness & Mobilisation

• Lead and coordinate IT operational readiness for staff accommodation assets across mobilisation, handover, and phased occupancy.
• Ensure digital infrastructure is fully commissioned, tested, and ready for day‑one operations, including networks, systems, and end‑user services.
• Align IT readiness plans with construction handovers, FM mobilisation, and resident onboarding schedules.

2. Network, Connectivity & Systems Integration

• Ensure network reliability, availability, and resilience across all accommodation buildings and communal facilities.
• Oversee Wi‑Fi coverage, performance, and user experience, ensuring full coverage, capacity, and service continuity in residential and common areas.
• Ensure full integration and operational alignment of:
• + Access control systems
• + CCTV and security platforms
• + IoT‑enabled FM devices and smart systems
• Confirm all systems comply with QIC IT architecture, cybersecurity standards, and data protection requirements.

3. IT Governance, Security & Compliance

• Enforce IT governance across staff accommodation operations, ensuring strict adherence to:
• + QIC group IT policies and standards
• + Cybersecurity and data protection requirements
• + Device management and access control protocols
• Act as the first line of control to ensure no non‑compliant systems, networks, or applications are introduced into the environment.
• Coordinate with Corporate IT and Security teams on audits, risk assessments, and incident response.

4. Technology Performance & Readiness Reporting

• Establish and maintain technology readiness and performance reporting, including:
• + Network and system uptime
• + Incident volumes and response times
• + Cybersecurity risks and vulnerabilities
• + Service availability and resilience indicators
• Develop and maintain clear dashboards to provide visibility of IT health, risks, and trends to FM and senior stakeholders.
• Proactively identify technology risks and escalate issues before they impact residents or operations.

5. Resident Digital Experience & Enablement

• Elevate the resident digital experience by ensuring seamless and intuitive access to:
• + Wi‑Fi and connectivity services
• + Resident mobile applications and portals
• + Digital self‑service tools
• + Integrated helpdesk and service request platforms
• Ensure digital services are reliable, user‑friendly, and aligned with resident expectations in a live‑in environment.
• Support resident onboarding and communications related to IT services and digital tools.

6. IT Operations, Helpdesk & Incident Management

• Oversee IT operational support models, including helpdesk integration, incident management, and escalation workflows.
• Ensure incidents are logged, tracked, resolved, and reported in line with agreed SLAs and governance requirements.
• Review incident trends and root causes to drive continuous improvement and service stability.

7. Vendor & Service Provider Management

• Manage and govern IT vendors, system integrators, and service providers supporting staff accommodation.
• Ensure vendor performance aligns with contractual obligations, SLAs, security requirements, and QIC standards.
• Support procurement, technical evaluations, and onboarding of IT service partners as required.

8. Steady‑State Operations & Continuous Improvement

• Maintain stable, secure, and high‑performing IT operations in steady state.
• Identify opportunities for technology optimisation, resilience improvements, and cost efficiency.
• Support scalability of digital services to accommodate future phases, increased occupancy, and evolving resident needs.

Requirements** **Qualifications & Competencies

• Bachelor’s degree in information technology, Computer Engineering, Information Systems, or relevant experience
• Demonstrated proficiency in:
• IT operations and service governance
• Network and systems reliability in live environments
• Cybersecurity awareness and compliance enforcement
• Cross‑functional coordination and stakeholder management
• Experience supporting large‑scale, always‑on, or residential / hospitality environments.
• Experience managing outsourced IT service providers and vendor SLAs.
• Exposure to smart buildings, IoT, or FM‑integrated systems is desirable.
• High level of communication and reporting capability.
• Strong operational judgement, ownership mindset, and ability to manage technology risk in residential settings.
• GCC / Saudi experience and working knowledge of local compliance frameworks is a strong advantage.

Professional Certifications