Information Technology Help Desk

Overview

It Help Desk & System Administrator

Responsibilities

• Provide first and second level IT support to office and site users (hardware, software, operating systems, network, and application issues).
• Troubleshoot, repair, and maintain laptops, desktops, printers, peripherals, and mobile devices.
• Support on-site users, including onboarding and offboarding (account setup, hardware allocation, access management).
• Document incidents, service requests, and resolutions according to internal IT processes.
• Administer and maintain Windows-based systems.
• Perform basic server administration tasks.
• Monitor system performance and availability, and escalating issues where required.
• Maintain IT asset inventory, documentation, and licensing records.
• Coordinate with local vendors and service providers for IT purchases, maintenance, and repairs.
• Support meeting rooms, AV equipment, and office connectivity.

Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field (preferred).
• Relevant certifications (Microsoft, CompTIA, ITIL, etc.) are a plus.
• Minimum 3 years of experience in IT support, help desk, or system administration roles.
• Strong hands-on experience with:
• Windows operating systems
• Microsoft 365 administration
• Active Directory / Azure AD (Entra ID)
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Ability to work independently, manage multiple priorities, and support a fast-paced business environment.
• Experience in a manufacturing, industrial, or corporate office environment is highly preferred.
• Soft skills:
• Excellent written and verbal English.
• Ability to work collaboratively with business stakeholders, technical teams, and third-party vendors.
• Strong attention to detail and organizational skills.