IND Staff Engineer, Reliability

Key Responsibilities

• Assists in the development, maintenance and operations of IT services across 200+ infra services across our Cloud transformation landscape.
• Develop solutions and drive adoption of enterprise solutions such as Cyber Protection, Disaster Recovery, and Security enhancements, across Line of business teams.
• Drive improvement, through automation, of software delivered as a service from an efficiency and simplicity perspective .
• Provide clear operational documents and construction/support specifications to IT userbase .
• Provide insight into operational Metrics across the entire Cloud Environment.
• Consult with customers on any new requirements or design questions or functionality configurations for environments on and off premise
• Delivers the tooling and capabilities needed to enable cloud compliance, metrics and reporting and cost management roadmap and strategy.
• Participate in incident resolution and change implementation as necessary. This may occasionally include support during non standard hours .
• Operate and improve reliability for production workloads running on Google Cloud Platform (GCP), focusing on availability, scalability, and operational readiness rather than application development.
• Own day ‑ to ‑ day operational concerns for core GCP services including Compute Engine, GKE, Cloud Run, BigQuery , Cloud Storage, and supporting platform services.
• Provide operational support for BigQuery platforms including job performance troubleshooting, capacity planning, quota management, dataset permissions, and cost optimization (slot usage, reservations, and quotas).
• Support Vertex AI platforms from an operations and reliability standpoint, including environment readiness, access controls, monitoring, pipeline execution health, and incident response (not model development).
• Build and maintain observability standards using Cloud Monitoring, Cloud Logging, Error Reporting, and custom SLI/SLO dashboards for GCP workloads.
• Implement alerting strategies aligned to error budgets and production reliability goals; reduce alert noise and prevent toil.
• Execute incident response, triage, and post ‑ incident analysis for GCP services, contributing to PIRs and corrective actions.