Incident Manager

• Any combination of relevant education and experience and/or related professional designations/certifications in this field is highly desirable.

• Minimum Required: Degree in Computer Science, Information Technology, or equivalent degree and/or experience

• 5+ years’ experience as an IT analyst, with multiple application platforms and solutions knowledge
• 2+ years’ experience supporting service support processes such as incident, problem, or change management
• 2+ years’ proven customer service experience, and must communicate clearly, courteously and professionally

• Proven experience in Incident management and operations support.
• Strong leadership and communication skills.
• Strong experience in effectively leading and managing activities on multiple simultaneous cross-functional and cross-organizational projects
• Ability to manage high-pressure situations and coordinate cross-functional teams.
• Technical proficiency in monitoring tools and incident tracking systems.
• Experience in documentation, knowledge management, and process improvement.
• Commitment to team development and continuous learning.
• ITIL Foundations certification is preferred.
• Experienced in using ticketing tool and should be able to do thorough analysis using monitoring tools.

• Comfortable working On Call, weekends and/or night shifts for longer periods.

Here are a few reasons why you will like working here:

• Comprehensive Health Insurance - Medical coverage for eligible employees and their families (subject to benefits limit, policy terms and conditions)
• Life and Accident Insurance - Financial protection coverage for eligible employees
• Community Service Days - Paid time off for eligible employees to volunteer in their communities
• Tuition Reimbursement - Educational assistance program for eligible employees (subject to program guidelines and approval)
• Transfer Fee Reimbursement - Smooth transitions with reimbursement for any transfer-related fees. We’ve got you covered.
• Employee Assistance Program - Confidential counseling and support services for eligible employees
• Employee Referral Program - Incentive program for employee referrals (subject to program terms)
• Remote work flexibility - Available for eligible roles with hybrid or remote work options

MoneyGram is a global payments network built to move money across borders with speed, simplicity and trust.

Its omnichannel platform empowers consumers, developers and agents to transfer cash, fiat and stablecoin however it works best for them.

The company serves over 60 million customers a year across 200+ countries and territories, nearly half a million retail locations and a rapidly expanding digital ecosystem reaching billions of devices.

As one of the most recognized and trusted names in global payments, MoneyGram continues to reinvent how money moves - helping people around the world support their loved ones and build better futures.