Incident & Change Management Coordinator

Act as the process owner and point of contact across engineering, infrastructure, and vendor/contractor teams for all things incident and change related

Facilitate CAB meetings and post-incident reviews, keeping them efficient and action-oriented

Train and onboard teams on new processes, driving adoption without becoming a bottleneck

Education Requirement

Bachelor’s degree in a related field or equivalent education and work experience.

Required Experience, Knowledge and Skills

3+ years of experience in Incident Management, Change Management, IT Service Management (ITSM), or a Project/Program Management role with process-ownership responsibility

Hands-on experience administering Atlassian products-Jira and/or Jira Service Management required; Confluence experience strongly preferred

Demonstrated experience building Jira workflows, automation rules, and forms (Jira Service Management request forms or similar) - this is not just "used Jira," but "configured Jira."

Strong understanding of ITIL-aligned incident and change management concepts (formal ITIL certification is a plus, not required)

Excellent organizational skills with the ability to build structure from ambiguity-you'll be creating a lot of this from scratch

Strong written and verbal communication skills; comfortable facilitating meetings with technical and non-technical stakeholders, including leadership

Data-oriented mindset-comfortable building reports/dashboards to show process health and drive continuous improvement

Experience working in a technical environment (cloud infrastructure, SaaS, or software engineering organization) is a strong plus, even if you're not an engineer yourself

Preferred Experience, Knowledge and Skills

ITIL v3/v4 Foundation certification

Experience with Jira Service Management's Change and Incident-specific templates/features

Familiarity with AWS or Microsoft 365 environments (you won't need to administer them but understanding what a "change" looks like in these environments helps)

Experience supporting SOC 2, ISO 27001, or similar compliance frameworks where change/incident records are auditable evidence

About Dodge Construction Network

Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.

Dodge is the catalyst for modern construction.