Inbound Sales & Client Relations Coordinator
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Key skills for this role
About the Role
SONO is looking for a confident, people-focused Client Relations & Inbound Sales Coordinator to manage inbound WhatsApp messages, phone calls, customer enquiries and lead qualification.
Key Skills for This Role
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Overview
SONO is looking for a confident, people-focused **Client Relations & Inbound Sales Coordinator** to manage inbound WhatsApp messages, phone calls, customer enquiries and lead qualification.
You will be the first point of contact for new customers, so you must have a natural instinct for connecting with people, communicating clearly, and guiding conversations.
This is not a simple respond to enquiries role.
You must have excellent communication skills, be great with people and natural sales skills
Responsibilities
- Respond to daily WhatsApp enquiries
- Answer incoming phone calls
- Make follow-up and customer service calls
- Qualify leads before passing them to sales
- Book qualified calls for the sales team
- Handle complaints calmly and professionally
- Keep customer details and follow-ups organised
Requirements
- Excellent English and communication skills
- Natural people skills and sales awareness
- Excellent WhatsApp and phone communication
- Confident handling complaints and difficult conversations
- Proactive, organised, and reliable
- Strong customer service and problem-solving skills
- Ability to quickly learn the technical aspects of the glazing industry.
- This is a great opportunity to grow with a rapidly expanding company with performance-based bonuses in place.
- This is not a cold-calling role.
- It is a front-facing role for someone who can connect with people, qualify customers and represent SONO professionally.
Job Type: Permanent
Pay: AED3,500.00 - AED6,500.00 per month
Application Question(S)
- A customer messages saying: ‘How much are your windows?’
- Write exactly how you would reply on WhatsApp.
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