ashby
Implementation Specialist
Metaview
London, GBR
Full-time
Entry · 2+ years experience
Hybrid
Discovered 1 weeks ago
AIATSLoomMetaview
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How we work
We operate with one core principle: velocity. In practice, this means we:
Optimize everything we do around accelerating rate of learning.
Do truly great work
Communicate openly and directly, and with full context.
All while maintaining a hard-earned reputation for craft and quality.
The role:
We're hiring our first Implementation Specialist to own how our customers first experience the product. You'll take new customers from signature to steady state: handle the configuration, run the training, and get every user live and productive across the Metaview agents that they’ve chosen to get started with.
A great implementation sets the whole relationship up for success. Done well, every end user sees value fast and the customer sees clear ROI against their own success criteria.
This is a brand new role, and there's a ton of room to define what great looks like as we build out the function. It's also one of the most hands-on seats in the company for learning how AI actually gets adopted inside a business. You'll see it happen across dozens of companies a year, up close, at a company defining the category.
Key Responsibilities:
- Run the implementations for our most strategic customers: work through the plan for each new account, drive the setup, keep it on track, and make sure the customer always knows what happens next.
- Build each customer’s version of Metaview: a lot of this is prompt engineering. You’ll write the instructions that tell Metaview's agents what a great candidate looks like for each role, give the agents context on the company and how it hires, build note templates around the customer's real interview process, and connect Metaview to their ATS and the rest of their stack. You’ll move customers onto the more advanced features once the basics are working.
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