Implementation Specialist

We are seeking an Implementation Specialist to support Enterprise Groups and Partnership Groups. This role is responsible for helping customers and partners move from initial interest to successful adoption by supporting the onboarding, rollout, training, and early engagement stages of the Groups’ adoption journey.

This position is ideal for someone who thrives in customer-facing, highly coordinated environments and enjoys turning signed or warm relationships into active, successful users. The role focuses on execution, education, and adoption rather than commercial ownership.

Support Enterprise Groups, and Partnership Groups from trial through 30 days post-signup

Support onboarding and launch coordination for new groups and partner relationships

Assist in building and managing implementation plans, timelines, checklists, and rollout activities

Coordinate across multiple stakeholders, including administrators, champions, partner contacts, and internal teams

Deliver onboarding sessions, user training, admin training, and webinar-based rollouts

Support pilot setup, pilot coordination, and transition from pilot to broader rollout

Assist with admin setup, launch readiness, and troubleshooting operational blockers

Own follow-up during the first 30 days post-signup to drive activation, participation, and early adoption