Implementation Specialist, Customer Training, Pharmacy Automation

Responsibilities

• Facilitates the execution of all training plans and assists with the evaluation of the effectiveness of the training.
• Delivers training at customer sites, the Automation Academy, and through web-based tools on Swisslog products and solutions.
• Provides guidance to customers and internal staff on automation best practices.
• Assists the Pharmacy Automation business team by responding to questions and assisting with support issues from staff and customers.
• Organizes and develops training manuals, guides and course materials for presentations and training sessions.
• Provides training to internal team members as required.
• Training Delivery - Leads in-person and web based learning activities on Swisslog products and solutions, and guidance on automation best practices.
• Implementation Support - Participate in post-sales/pre-installation meetings and conference calls as required
• Provide documentation for Kick-Off meeting outlining expectations pertaining to training
• Guide the customer through the implementation and application build, including label specifications, management of medication orders and priorities, and the development of the medication formulary
• Go-Live and Customer Support - Provides on-site support for go-live activities and coordinates the transition to Field Service support
• Instructional Design - Assist the Operations team with the development of the curriculum and delivery method, to include trainer-led classroom and hands-on instruction, computer based training (CBT), or blended learning.

Application Requirements

• Associates Degree (preferred)
• Pharmacy Technician, State Licensed or licensed by PTCB (Pharmacy Technician Certification Board) preferred, or equivalent experience
• 5+ years working in hospital inpatient pharmacy
• Experience with the implementation of Medication Management systems and automation preferred
• Computer Proficient: including working knowledge of Microsoft Office applications and basic troubleshooting skills
• Must be able to work independently and as part of larger collaborative team
• Passionate about providing exceptional customer service

Equal Opportunity Employer

Our Vision: Lead Change for Better Care