Implementation Senior Manager- Clinical Intelligence

Partner with sales and the solution architect throughout the pre-sale process to fully understand each prospect's EMR environment, workflows, and requirements before the contract is signed

Own the customer implementation, building the project timeline after signature, sequencing dependencies, and establishing a firm go-live date as the engagement progresses

Secure and lead the kickoff meeting with each customer, setting expectations and establishing the working cadence for the engagement

Serve as the primary point of contact on implementation status, proactively communicating progress and escalating timeline risk internally to leadership and externally to the customer

Translate requirements gathered from recently signed customers into clear specifications for the product team, so nothing is lost in the handoff from sales

Guide EHR integration workflows, including FHIR and custom API implementations, across major EHR systems such as Epic, Cerner, and athenahealth, as well as third party integration platforms

Partner with engineering and data governance to validate data flows and ensure configurations align with customer workflows

Manage the Health Information Exchange (HIE) Delegation of Authority (DoA) process with prospects, coordinating the agreements and approvals needed to enable data connectivity ahead of go-live

Partner with sales and the solution architect to track every prospect in a close-to-signing stage, maintaining visibility into integration type, expected volumes, timing, workflow configurations and required development so the team can plan ahead of signature

Maintain a shared view of upcoming and in-flight implementations, surfacing capacity constraints and risks to leadership before they affect a timeline

Monitor and report on implementation performance, customer satisfaction, and team capacity metrics

Own continuous improvement of implementation processes, documentation, and internal knowledge sharing

Have hands-on experience with user acceptance testing and software QA

Have worked in a healthcare organization involving clinical data exchange

Are familiar with HIE data-sharing agreements and the DOA process

Have managed ten or more concurrent enterprise implementations at once

Bring experience with project management tools such as Smartsheet, Asana, or Jira

Have experience utilizing AI powered tools to improve productivity or efficiency in day-to-day work

Competitive salary

Medical, Dental, and Vision benefits

401(k) with company match

Paid Time Off (PTO) plan

Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

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Reveleer is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.