Customer Training Specialist

• Facilitate live virtual training sessions for customers across clinical coding, data retrieval, and analytics platform features, ranging from one-on-one coaching to group sessions. Occasional in-person training may be required based on customer needs.

• Assessing customer-level training needs based on project requirements, onboarding status, and performance data

• Deliver interactive, role-specific training tailored to customer team structures and workflows

• Provide one-on-one and small-group coaching to customers on platform functionality, coding standards, and retrieval processes

• Train customers on how to access, interpret, and use Reveleer's analytics and reporting features within the platform

• Partner with Learning and Development to develop customer training materials, including facilitator guides, job aids, quick-reference tools, and knowledge assessments

• Work with Product and operational teams to ensure training materials reflect current platform capabilities and processes

• Identify gaps in existing training resources and recommend updates based on customer feedback and performance trends

• Contribute to the development and refinement of training lesson plans and learning objectives

• Gather feedback from training sessions and use performance data to refine training content and delivery methods

• Review customer audit results and performance trends to identify re-education needs and coaching opportunities

• Maintain current knowledge of clinical coding guidelines, retrieval workflows, and platform functionality

• Support customers beyond initial onboarding with ongoing learning assistance and skill development

• Liaise with Onboarding, Customer Success, and Operations teams to understand customer training needs

• Coordinate with Product teams on platform updates and how they impact customer training

• Work with Quality and Retrieval teams to ensure training aligns with compliance standards and operational expectations

• Participate in special projects and training initiatives as needed

• Current or recent clinical coding certification: CPC (AAPC), RHIT, or equivalent healthcare coding certification

• Minimum 3-5 years of hands-on clinical coding experience

• Strong knowledge of ICD-10 and CPT coding guidelines, medical terminology, anatomy, and physiology

• Understanding of coding audit processes and quality improvement methodologies

• Familiarity with risk adjustment and quality coding in a healthcare operations environment

• Detail-oriented with strong analytical skills; ability to review data and identify trends

• Self-directed and highly organized; able to manage multiple training initiatives with minimal supervision

• Collaborative approach; able to work effectively with cross-functional teams and diverse stakeholders

• Professional demeanor; tactful communication and ability to work with customers and internal teams

• Adaptability; able to adjust to changing priorities, new platform features, and evolving customer needs

• Strong commitment to confidentiality and HIPAA compliance when handling customer and patient information

• Competitive salary

• Medical, Dental and Vision benefits

• 401k with Employer Match

• Generous PTO plan

Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

Reveleer E-Verifies all new hires.

Reveleer is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.